Bilingual Intake Coordinator - Holyoke

Company: Gandara Center
Location: Holyoke
Posted on: April 8, 2021

Job Description:

Intake Coordinator We're looking for a candidate for the role of the Intake Coordinator who will report to the Program Directors with client intake and enrollment. In this position, you will conduct initial intakes, ensure individuals served are eligible for care, and enter their data into our system. You will also update intake and waitlist information as needed. Duties and Responsibilities:

• Provide courteous and timely customer service.
• Conduct initial intakes to ensue eligibility of potential individuals served.
• Gather client information.
• Review documents for accuracy and completeness.
• Enter information into our electronic medical records system..
• Complete assigned workbooks.
• Manage waitlists.
• Communicate with Program Directors.
• Submit required reports.
• Assist with billing as needed.
• Adhere to Agency and program policies and procedures.
• Ensure that intake paperwork meets quality assurance standards and is prepared for entry.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights and responsibilities.
• Communicate in a timely manner with Program Directors when additional resources or support is needed.
• Assist with phone calls and translations as needed.
  Required Skills Qualifications/ Job Requisites:
  • Minimum HS Diploma/equivalency with business-related course or equivalency. Associate or Bachelor's degree preferred.
  • Bilingual: English/Spanish.
  • Computer and data entry skills
  • Bilingual communication skills (Spanish/English) required.
  • Two(2) to three(3) years experience in Intake Coordination.
  • Must understand the population and information sensitivity [i.e. HIPAA and privacy laws and regulation], and protocols required in mental health. Must be bilingual [English/Spanish]. Benefits:
    • Retirement Plan 403(b)
    • Health, Dental, Vision, and Life Insurance
    • Paid vacations
    • Paid Holidays
    • 8 discretionary days a year The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Gndara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.MassLive.com. Keywords: Hospital Admissions Coordinator, Location: Holyoke, MA - 01040

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