Director for Student Success Persistence Programs and Advising Support
Company: University of Massachusetts Amherst
Posted on: June 10, 2021
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a
nationally ranked public research university offering a full range
of undergraduate, graduate and professional degrees. The University
sits on nearly 1,450-acres in the scenic Pioneer Valley of Western
Massachusetts, and offers a rich cultural environment in a bucolic
setting close to major urban centers. In addition, the University
is part of the Five Colleges (including Amherst College, Hampshire
College, Mount Holyoke College, and Smith College), which adds to
the intellectual energy of the region.
The UMass Amherst Student Success Unit prioritizes programs and
practices that increase student persistence and retention, support
timely progress toward degree completion, and foster holistic
student learning and development through the advancement of
high-impact educational opportunities for undergraduates. The
Director for Student Success Persistence Programs and Advising
Support oversees and implements programming that supports these
unit activities, with particular attention to Academic Advising in
the Schools/Colleges and support of the campus-wide advising
strategic initiatives, the Academic Alert Program, and academic
skills development workshops. The director provides oversight of
staff responsible for high impact learning opportunities and
academic services including Domestic Exchange, Academic Honesty,
Five-College Interchange registration, advising for
non-matriculated students, and integrated systems designed to
reduce barriers to academic progress. The director contributes to
unit strategic planning and serves as a member of the Associate
Provost for Student Success's Leadership Team.
- Strategic planning and oversight of centralized support for
school/college academic advisors including best practice resources
and guidance, professional development and training, and
collaborations on persistence initiatives. Coordinate and
strengthen cross-unit advising activity as appropriate.
- Strategic planning and leadership for implementation and
utilization of the campus-wide success platform (Navigate/EAB) and
additional tools and technologies to maximize outreach via
campaigns, facilitate effective referral and documentation, conduct
academic alert, and provide analytics that inform intervention
planning. Act as liaison between EAB and UMass IT staff. Oversee
user support and training. Serve on the Student Success
Collaborative Leadership Team and as a liaison to University
Analytics and Institutional Research.
- Supervision of staff efforts on unit services and academic
offerings such as study skills workshops (Success Toolkit),
implementation of Academic Honesty and Grievance policies, Domestic
Exchange advising, Five-College Interchange Registration, annual
revision of the Undergraduate Program Guide, advising of the Alpha
Lambda Delta honor society, advising support for non-matriculated
students, and Foreign Language Exemption Testing.
- Partner with campus collaborations supporting student retention
and persistence such as those in New Student Orientation,
Residential Academic Programs, the Learning Resource Center, the
Center for Multicultural Advancement and Student Success, Athletics
Academic Success, peer financial coaching, school/college-based
student success and diversity units, and cross-unit student
- Lead or participate in student success initiatives, campaigns,
projects, and related assessment.
- Assist in campus outreach efforts aimed at student success and
persistence, including events, presentations and communications
encouraging academic major exploration and declaration with
particular support for undeclared student advising.
- Understands responsibilities with respect to FERPA, Title IX,
Clery and other compliance requirements.
- Demonstrates capacity, skill and willingness to engage students
and contribute to student success. Performs related duties as
assigned or required to meet Department, Executive Area/Division,
and University goals and objectives.
Minimum Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
- Master's degree in education or another related field
- Five years professional full-time experience in student success
programming, advising, or student support
- Two years employee supervision experience
- Knowledge of advising and retention practices, technology, and
effective training methods
- Excellent written and presentation skills
- Ability to manipulate data tables, conduct extensive analysis,
and develop reports on student and institutional level
- Computer proficiency with word processing, spreadsheets, and
- Ability to work well in teams and contribute to a harmonious
Preferred Qualifications (Knowledge, Skills, Abilities,
Education, Experience, Certifications, Licensure)
- Experience with academic alert, intervention, and coordinated
care best practices and technologies
- Experience with budget management
- Knowledge of student support and persistence initiatives for
diverse student populations within the context of a large public
- Ability to execute strategic initiatives and work effectively
in a highly decentralized campus environment with multiple
- Strategic planning and program assessment
Physical Demands/Working Conditions
Typical office environment.
Standard work week is 37.5 hours, Monday-Friday, 8:30-4:30.
Required to work some nights and some weekends.
PSU Salary Chart
Special Instructions to Applicants
Along with your application, please submit a resume, cover
letter, and contact information for three professional references
by April 23, 2021 to ensure priority consideration. The position
may remain open until filled.
UMass Amherst is committed to a policy of equal opportunity
without regard to race, color, religion, gender, gender identity or
expression, age, sexual orientation, national origin, ancestry,
disability, military status, or genetic information in employment,
admission to and participation in academic programs, activities,
and services, and the selection of vendors who provide services or
products to the University. To fulfill that policy, UMass Amherst
is further committed to a program of affirmative action to
eliminate or mitigate artificial barriers and to increase
opportunities for the recruitment and advancement of qualified
minorities, women, persons with disabilities, and covered veterans.
It is the policy of the UMass Amherst to comply with the applicable
federal and state statutes, rules, and regulations concerning equal
opportunity and affirmative action.
Advertised: Apr 8 2021 Eastern Daylight Time
Keywords: University of Massachusetts Amherst, Springfield , Director for Student Success Persistence Programs and Advising Support, Other , Amherst, Massachusetts
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