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Customer Account Representative

Company: Johnson & Hill
Location: Northampton
Posted on: September 9, 2021

Job Description:

Customer Account Representative

Are you a people person? Do you like helping others?  Are you looking for a positive and fun work environment where you can contribute and grow?  This could be the opportunity you have been searching for!

This financial services organization is seeking energetic, highly-motivated, customer-focused individuals to work in one of the their fast paced regional operations  centers. In this role you will learn how auto loans are initiated, serviced and concluded while bringing joy to the customers.

Responsibilities include:

  • Handle inbound calls from customers, dealers, other lenders and insurance companies
  • Assist customers with inquiries, account status and problem resolution
  • Assist credit department with verifying and processing finance and lease contract information
  • Assist dealers with inquires
  • Make outbound calls and negotiate payment arrangements with customers who have past due accounts
  • Assist customers with finance account inquiries


  • Solid organization and active listening skills
  • Razor sharp attention to detail with fast and accurate data entry
  • Customer service focused with creative problem solving skills
  • Ability to anticipate and advocate for your customers’ needs
  • Ability to multi-task, prioritize and adjust to changing needs
  • Bi-Lingual English/Spanish a plus!

Your work environment is a positive one, and it comes with lots of perks! You will enjoy a modern office, fully equipped employee lounges, free parking, and more. This organization believes strongly in giving back to the local community, and employees are encouraged to get involved. Right away, you will experience the fun atmosphere and great comradery among employees.

Could you be our next success story?

This opportunity is offered through Johnson & Hill Staffing. Many of our associates have gone on to be hired and promoted throughout the  company. This is an excellent career opportunity for someone willing to work hard and be part of the team.

Let us help you get in front of the right people to get noticed and hired. We are here to assist you with resume and interview preparation and career coaching. We stay with you throughout the assignment and work with you to accomplish your goals.

A college degree is preferred and comes with a starting salary of $17 per hour. The schedule includes 3 days 8-5, 2 days 11 – 8 and 2 Saturday mornings per month. Over-time is available.

Interested  to hear more? Reach out to us today!

Keywords: Johnson & Hill, Springfield , Customer Account Representative, Other , Northampton, Massachusetts

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