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Lead Operations Specialist

Company: Disability Management Services, Inc.
Location: Springfield
Posted on: November 16, 2021

Job Description:

Disability Management Services, Inc. (DMS) is a full service third-party administrator and consulting firm providing specialized expertise in disability applications. Founded in 1995, the company is headquartered in Springfield, Massachusetts and has an office in Syracuse, New York. With over 180 employees, DMS has grown to be one of the largest administrators of disability insurance claims in the U.S. and is now a part of the Davies Group. DMS supports professional development programs offered by the Life Office Management Association (LOMA) and the International Claim Association (ICA).Visit www.disabilitymanagementservices.com for more information about DMS.Lead Operations SpecialistPosition Description

  • Coaching and Communication, Motivation, and Morale-Building
  • Mentoring staff members in the performance of their day to day job activities.
  • Maintain a favorable working relationship with all other DMS employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
  • Develop and maintain effective relationships and communication with clients and vendors.
  • Introduce and Implement Process Improvements
  • Mail Prioritization and Delegation
  • Oversee incoming and outgoing mail, including US mail, overnight and facsimile.
  • Ensure proper receipt and handling of all mail.
  • Track and resolve building issues.
  • Check office machines and report problems to vendor. Continuously monitor and resolve ongoing workspace related issues, as well as ergonomic set up of individual workstations.
  • Coordinate the system administration to include special projects
  • Assist with day-to-day operations and ongoing projects.Position Requirements
    • Bachelor's degree and 3-5 years' operations experience or five years' or more of operations experience.
    • Leadership experience
    • Excellent written and oral communication skills
    • Excellent cognitive ability, analytical, organization and recall
    • Ability to train, motivate and coach
    • Ability to work in a fast-paced environment
    • Ability to manage conflicting priorities
    • Ability to work independently and as a team player
    • Ability to adapt to changes in the work environmentJob Type: Full-timeBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Employee assistance program
      • Flexible spending account
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid time off
      • Professional development assistance
      • Referral program
      • Retirement plan
      • Tuition reimbursement
      • Vision insuranceSchedule:
        • 8 hour shift
        • Monday to FridaySupplemental Pay:
          • Bonus payCOVID-19 considerations:We are exercising the utmost caution with respect to the safety of our employees. We have implemented strict COVID protocol that includes frequent sanitizing, social distancing, and other recommended precautions.Education:
            • Associate (Required)Experience:
              • Office: 3 years (Required)Work Location: One location

Keywords: Disability Management Services, Inc., Springfield , Lead Operations Specialist, Other , Springfield, Massachusetts

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