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Toyota Service Advisor

Company: Balise Motor Sales
Location: West Springfield
Posted on: November 22, 2021

Job Description:

Service AdvisorThe Service Advisor is responsible for providing a world class guest experience from the time of meet/greet and write-up to the status update and delivery of the MPI finds to the active deliver process. The ASM acts as the liaison between the customer and technicians, representing the store and service department in a professional manner.Job Description:Provide a world class experience for the guest at every point of engagementPerform an active meet/greet write-up where clear communication and expectations are setUtilize tools provided to perform job duties at the highest level possibleReview Multi Point Inspection and Diagnosis results, built a proper RIM estimate and deliver those results to the guest in a time mannerPerform at a determined level of sales per repair orderActs as a trusted member of the total store teamBeing a resource for management and other team membersAttend service meetings, listen and learn and participateUnderstand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.Personal CSI scores meet or exceed the region averageSkills & Requirements:Work Ethic, Motivation and Passion to perform at the highest levelStrong negotiation and communication skillsAbility to work in a fast-paced environmentOut Going PersonalityCustomer & Detail orientatedDriver's license with a good driving recordFlexibility in work scheduleManufacturer experience preferred, but not requiredEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.Benefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceLicense/Certification:Driver's License (Preferred)Work Location: One location

Keywords: Balise Motor Sales, Springfield , Toyota Service Advisor, Other , West Springfield, Massachusetts

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