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Call Center Rep

Company: Global Channel Management, Inc
Location: Springfield
Posted on: January 15, 2022

Job Description:

Call center rep needs 2 years experience
Call center rep requires:
2 years minimum experience in call center environment
2 years minimum experience in a healthcare field.
Medicaid and/or CHIP programs a plus.
General knowledge of public health, Medicaid and human services systems preferred.
40 WPM
Bilingual capabilities a plus
Ability to provide Exemplary Customer Service and achieve results through respect, empathy, knowledge and commitment.
MS Office Suite and Avaya telephone system

Call center rep duties:
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.

Keywords: Global Channel Management, Inc, Springfield , Call Center Rep, Other , Springfield, Massachusetts

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