Digital Content Publisher

Company: MassMutual
Location: Springfield
Posted on: May 14, 2022

Job Description:

**The Opportunity**

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Do you want to work on applications that impact MassMutual's customers? Do you want to deliver content that will reach thousands of MassMutual customers and financial professionals? Do you want to build new applications and find innovative ways to enhance existing ones?

**The Team**

At MassMutual, we're passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive experiences for our customers. The Digital Experience team, part of MassMutual's Enterprise Technology & Experience organization, designs, builds, and supports the company's digital assets for customers and financial professionals. Digital Experience is composed of collaborative, diverse, cross-functional teams who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our users. We are committed to including diverse perspectives and fostering an inclusive culture - it is foundational to how we work.

To help us achieve our mission, we are hiring a Digital Content Publisher to help us take our customer and financial professional experiences to the next level.

**The Role and Your Impact**

As a Digital Content Publisher at MassMutual, you will have the opportunity to:

+ Provide publishing support for MassMutual.com and the company subdomains.

+ Have an in-depth understanding of the Content Management System and be a subject matter expert in this space. Help to define and continue to refine the workflow within the CMS.

+ Understand the different components that make up pages, elements, and sections of the websites and be able to articulate how to best develop and structure a page or an experience.

+ Understand data and help make data-driven decisions to optimize the experience on the site and the customer journey.

+ Provide direction to cross-functional teammates working on projects that impact the website experience and customer journey.

+ Help to solve technical problems that involve the content management system or publishing process.

+ Manage the intake queue and support publishing needs submitted by business partners and key stakeholders across the organization.

+ Manage the process and workflow of an initiative from inception to execution - including the publishing elements.

**The Qualifications**

+ Must have a minimum of 3 years of experience in Content Management System content publishing or similar role

+ Interested in data and making data-driven decisions to optimize the site experience

+ Experience with the development of customer-facing digital products preferred

+ Experience with HTML

+ Comfortable working in ambiguity, and comfortable working across the enterprise

+ An action-oriented, driven, entrepreneurial mindset

**The Development Opportunities**

+ **Professional Development Days** **-** As an organization that prioritizes learning and growth, we are committed to providing resources and time for professional development. In addition to MassMutual's tuition reimbursement program and support for attending conferences, Digital Experience team members receive a week and a half each year to focus on their own learning and development.

+ **Career Progression** **-** We understand that you want opportunities for career progression and recognition for your growth and development. Our engineering roles have a career progression framework that outlines the criteria and qualifications for promotion.

+ **Learning Communities** **-** Belong to a community where you engage in peer-to-peer learning. We have guilds, where you focus on best practices, the latest technology or leadership skills. We also have diversity, equity, and inclusion learning groups to further our inclusive culture that values our differences.

+ **Access to Mentors** **-** As part of DX, you will be paired with a mentor who cares about your development and helps you learn the skills to advance your career. In addition, you will be surrounded by smart, supportive teammates who value constant learning.

**The Culture**

"Live Mutual" is reflected across every aspect of MassMutual's organization, including its culture. Employees support and care for each other, just as they do the company's policyholders. They look out for one another's well-being, and are dedicated to candid communication, a forward-thinking mindset, and a non-negotiable commitment to diversity, equity, and inclusion. Here's what you can expect as a part of our team:

+ Work/Life Balance - We celebrate having a life outside of work. What happens in life shapes you as a human. We want to know the real you.

+ Focused one-on-one collaboration time with your manager

+ Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups

+ Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits

_MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status._

_If you need an accommodation to complete the application process, please contact us (talentacquisition@massmutual.com) and share the specifics of the assistance you need._

Keywords: MassMutual, Springfield , Digital Content Publisher, Other , Springfield, Massachusetts