Customer Experience Specialist
Posted on: June 21, 2022
Seismic, a rapidly growing Forbes Cloud 100 company, is the
global leader in enablement, helping make sales teams better by
becoming more productive and engaging with buyers in a compelling
way. Seismic's platform provides continuous guidance to improve
behavior, content, and skills to win more deals and deliver better
experiences. Nearly 2,000 organizations including IBM and American
Express have made Seismic their enablement platform of choice.
Seismic integrates with business-critical platforms including
Microsoft, Salesforce, Google and Adobe. Seismic is headquartered
in San Diego, with offices across North America, Europe, and
The Customer Experience Specialist will serve on the front line of
Seismic's customer chat communications, providing friendly and
helpful guidance and support. We're developing a robust customer
experience program and your contributions will be foundational to
establishing our support ethos, embody our values in interactions
with our customer base, and capture valuable feedback so we can
continue to improve our product and customer facing knowledge,
documentation, and guides.
Qualified candidates are experts in customer support with a
demonstrated knack for building rapport with customers from diverse
backgrounds and in a variety of situations. You develop and
maintain leading product expertise and guide customers through
various customer facing resources. You will find the best possible
solutions and content for our customers by helping them navigate
resource on multiple platforms. You enjoy chatting with customers,
and take pride in customer-facing work. You'll be a great candidate
if you are able to quickly identify and connect customers with
resources, answer questions, have great written communication
skills and have a desire to work in a collaborative environment
with your team members and other Seismic departments.
**WHAT YOU'LL BE DOING:**
- Know the Seismic product inside and out and respond to customer
requests via chat.
- Contribute to the customer facing knowledge base to help
customers find answers to their questions
- Collaborate with Support Engineering, Customer Success, Technical
Writers, Education, Product and Community Teams to improve customer
facing resources and address gaps in content.
- Proactively look for answers to questions and propose
improvements in online content.
- Develop a nuanced understanding of customers and share
perspective to help Seismic make informed decisions about future
**WHAT YOU BRING TO THE TEAM:**
- 1+ years' experience in a customer support role
- Aptitude for communicating with clarity and empathy via chat
- Ability to interact with multiple Seismic departments and
communicate customer needs
- Knowledge of HTML and CSS preferred
- Ability to write customer facing knowledge articles
**WHAT WE HAVE FOR YOU:**
- Generous PTO, paid holidays, and paid parental leave
- Competitive Medical, Dental and Vision Plans
- Robust 401(k) fund options with company matching
- Flexible work schedule
- Seismic Cares volunteer program
- OneSeismic culture that celebrates wins, encourages autonomy,
ownership, and transparency
Headquartered in San Diego and with more than 1,300 employees
across the globe, Seismic is the global leader in sales ENABLEMENT
, backed by firms such as Permira, Ameriprise Financial, EDBI,
Lightspeed Venture Partners, and T. Rowe Price. Seismic also
recently expanded its team and product portfolio with the
acquisition of Percolate, Grapevine6, and Lessonly. Our board of
directors is composed of several industry luminaries including John
Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to gender, age, race, religion, or any other classification which
is protected by applicable law.
UNITED STATES CANDIDATES ONLY: Notice regarding COVID-19
vaccination requirement as a condition of employment. At Seismic,
we prioritize the health and wellbeing of our employees, families,
and friends above all else. In response to the novel Coronavirus,
and the increased transmissibility with recent variants, all new
U.S. based Seismic employees, whose job requires them to meet in
person with others or be present at a Seismic office in the course
of their employment, must provide original documentation confirming
status having received the prescribed vaccinations (doses) based on
the manufacturer's guidelines on their first day of employment.
Accommodations due to medical or religious exemptions will be
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Seismic, Springfield , Customer Experience Specialist, Other , Springfield, Massachusetts
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