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Customer Service Representative

Company: Staffing Now
Location: West Springfield
Posted on: September 22, 2022

Job Description:

SNI Companies has partnered with a well-respected manufacturing company in the Greater Springfield area in their search for an experienced customer service representative. This is a full time position. Schedule: Monday through Friday, 8 a.m. - 5 p.m. Pay Rate: $18-$20/hr (dependent on experience) Job Responsbilities:* Minimum of 3 years' experience in a Customer Service related position.* Exceptional attention to detail a must.* Experience with incoming and outgoing phones.* Proven work history in making outgoing (Sales-Cold) calls.* Experience entering quotes and orders.* Knowledge of MS Office a must.* Knowledge of cutting tools for CNC machining a plus but not required.* Must be a team player* Bi-Lingual Spanish but not a requirementThis position will be responsible for the following:* Answering incoming phone calls* Entering quotes and orders into our SAP Business One system* Following up on Quotes* Making outgoing business development calls* Entering and maintaining information into Sales Force* Greeting Visitors* Process RMA's* Communication with outside vendors* Communication with customers outside the United States* Participate in Bi-Weekly Sales Meetings

Keywords: Staffing Now, Springfield , Customer Service Representative, Other , West Springfield, Massachusetts

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