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Customer Service Specialist

Company: FSI Oil & Propane
Location: South Hadley
Posted on: November 26, 2022

Job Description:

Job Description

FSI Oil and Propane, Inc. is searching for New Customer Sales Representative! The ideal candidate will be professional, prompt, be able to multi-task, be a team player, have a fabulous personality!

Duties and Responsibilities
- Answers all customer calls from call center in a professional manner, such as
scheduling service calls, oil delivery, billing questions, propane deliveries and
- Handles customer needs in our online portal.
- Handles customer service in person as needed

- Handles incoming calls from prospective new customers, explains company programs and gets their accounts set up

- Performs miscellaneous job-related duties as assigned.
- Full time position

Minimum Job Requirements
- High school diploma or GED
- Customer Service experience

Knowledge, Skills and Abilities Required
--- Ability to read, understand, and follow direction.
--- Pleasant phone voice with positive attitude.
--- Self-Motivation and organizational skills.
--- Strong interpersonal/communication skills
--- Excellence in paying attention to detail
--- Computer proficiency
--- Willingness to learn and understand policies and multitask.
--- Understanding of working in a Team environment.
--- Ability to pass background screening

-- Thorough knowledge, understanding and technical proficiency related to social media.

--- Medical, Dental and Vision
--- Matching 401(k) - up to 3%
--- Paid Holidays, Vacation, Sick Time

Job Type: Full-time'/Part-time
Benefit Conditions:
* Waiting period may apply
* Only full-time employees eligible

COVID-19 Precaution(s):
* Remote interview process
* Personal protective equipment provided or required
* Temperature screenings
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place

Work Location:
* One location

Work Remotely
* No

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday

COVID-19 considerations:
We have recently opened to the public though we do have office precautions/barriers, etc. in place for everyone's protection.

* Customer service: 1 year (Required)

Work Location: One location%58047475%

Keywords: FSI Oil & Propane, Springfield , Customer Service Specialist, Other , South Hadley, Massachusetts

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