Caseworker I, SAF Call Center
Company: American Red Cross
Location: Springfield
Posted on: January 24, 2023
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Job Description:
Please use Google Chrome or Mozilla Firefox when accessing
Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?**** As a condition of employment with
American Red Cross, you are required to provide proof that you are
fully vaccinated for COVID 19 or qualify for an exemption, except
in states where it is prohibited by law. Accordingly, employment is
conditioned on providing proof of vaccination or having an approved
exemption prior to starting employment **** Join us-Where your
Career is a Force for Good!Job Description:Why Choose Us?
As one of the nation's premier humanitarian organizations, the
American Red Cross is dedicated to helping people in need
throughout the United States and, in association with other Red
Cross networks, throughout the world. We depend on the many
generous contributions of time, blood, and money from the American
public to support our lifesaving services and programs. At the
American Red Cross, you will enjoy a collaborative work culture
committed to the diversity of our people, programs, and services.
If you share our passion for helping people, join us in this
excellent career opportunity. Work where your career is a force for
good.The American Red Cross' Service to the Armed Forces Hero Care
Center, serves military members and their families worldwide, 24
hours a day, 365 days a year, 7 days a week. Hero Care Center
caseworkers are available 7 days a week, 24 hours a day, 365 days a
year, providing emergency assistance both online and by phone. By
collecting and verifying accurate information, we are able to
assist military commands in making decisions for emergency leave
and serve as an overall resource for veterans and their families.
We also provide current military members and military retirees
access to emergency and routine financial assistance in situations
and circumstances where they qualify.
At the American Red Cross, you have a direct impact on a meaningful
mission. When you join our team, you can help save lives every day.
You'll be part of a like-minded team that shares a passion for
making a difference and a work environment that supports growth,
learning, and succeeding.Standard Schedule:
Our SAF Hero Care Center in Springfield, MA has an exciting career
opportunity available for a full-time Hero Care Center Caseworker
on the first shift. This position will be scheduled 40 hours per
week, and the first shift runs from 7 AM - 3:30 PM, on a rotating
day schedule that includes weekends and holidays.We offer paid
training!Pay Information:We offer Paid Training!$19.04 base pay
plus shift differential.ShiftMonday - FridayWeekends1st Shift: 7am
- 3: 30pmBase Pay Only+$1.25 per hour2nd Shift: 3:30 pm -
midnight+$1.75 per hour+$2.00 per hourWhat You'll Do: SAF
Caseworkers are part of the Hero Care Center, which provides
24-hour emergency communications and casework services, including
access to financial assistance, emergency notifications and other
services offered to members of the U.S. military, veterans, and
their families. Responsibilities in this role include collecting
information about client and the emergency, verification and
delivery of emergency communications messages, communication and
follow-up with family members, military staff and other involved
parties. Client needs are often sensitive in nature and require you
to be compassionate, have a spirit to help and be able to remain
calm under stressful situations.
1. Interviews callers and coordinates requests for service to
include recording all client information in the casemanagement
system; determining eligibility for American Red Cross services;
assessing client needs; and providing appropriate services to
clients.
2. Performs related case activities including obtaining
verifications, delivering messages, coordinating case management
services with other Red Cross units, and/or providing other
follow-up actions needed for complete and timely client
service.
3. Understands and applies Red Cross and SAF policies consistently
and correctly.
4. Composes and delivers emergency communication messages to
domestic and overseas military locations.
5. Provides financial assistance to clients on behalf of military
aid societies in accordance with the National Memorandum of
Understanding.
What We Need From You:
Education: High School Diploma or equivalent
Experience: At least one year of customer focused experience is
highly preferred.
Skills and Abilities: Applicants must have strong communication
skills, both written and verbal, and typing speed of 40 wpm or
higher. Both speed, accuracy and grammatical competence is factored
into overall typing abilities. Applicants should be able to
demonstrate strong computer skills, to include use of Internet
search tools, Intranet, and Microsoft Office Suite. Experience in
using an electronic customer relationship (CRM) or Case Management
System (CMS) or similar customer centric relational database is
also strongly preferred.
Other: Viable candidates should be able to demonstrate their
ability to apply active listening skills and employ reasoning and
questioning strategies to capture, analyze, interpret and
synthesize information from clients, staff, and management. They
must also be adept at multi-tasking and have the ability to shift
focus as operational, service delivery and staff needs demand.
Demonstrated ability to treat people with respect under all
circumstances and instill trust in others while upholding the
values and principles of the American Red Cross is essential.
What's In It For You?We take care of you, while you take care of
others. As a mission-based organization, we believe our team needs
great support to do great work. Our comprehensive benefits help you
in balancing home and work. With our resources and perks, you have
amazing possibilities at the American Red Cross to advance the
learn.
Commitment to Your Health & Safety-COVID-19:
The American Red Cross requires all new hires be vaccinated against
COVID-19 as a condition of employment. This means that all
individuals working for the organization must be fully vaccinated
against COVID-19 by the start of their employment OR have begun the
vaccination process prior to their start date. Upon being offered a
position, individuals will be required to submit proof of
vaccination. If you are unable to be vaccinated due to medical or
religious reasons, you may qualify for an exemption. If seeking an
exemption, you will be required to submit documentation and your
request must be approved prior to hire.Diversity, Equity &
Inclusion
The American Red Cross aspires to be an organization fully
committed to diversity, equity, and inclusion by creating and
maintaining a diverse, high-performing workforce of employees and
volunteers who reflect all communities we serve; by cultivating a
collaborative, inclusive and respectful work environment that
empowers all contributors; and by leveraging diverse partnerships -
all of which helps to ensure culturally competent service delivery
supported by effective community leadership and engagement. The Red
Cross supports a variety of cultural groups for employees and
volunteers. From our Latino Resource Group, Umoja, Asian American &
Pacific Islanders, and Red Cross Pride, to the Ability Network,
Veterans+ and our Women's Resource Group, these networks provide
connections, mentoring and help give voice to important concerns
and opinions.EEO Statement:The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religionApply
now! Joining our team will provide you with the opportunity to make
a difference every day.The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.
Interested in Volunteering?Life's emergencies don't stop, and
neither do American Red Cross volunteers, who represent more than
90 percent of our workforce to help prevent and alleviate human
suffering. You can make a difference by volunteering in a position
that appeals to you and allows you to use your unique skills and
talents. The Red Cross relies on generous volunteers who give their
time and talent to help fulfill our lifesaving mission.Visit
redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.To view the EEOC Summary of Rights,
click here: Summary of Rights
Keywords: American Red Cross, Springfield , Caseworker I, SAF Call Center, Other , Springfield, Massachusetts
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