Onsite Navigator - Springfield, MA

Company: GetWellNetwork, Inc.
Location: Springfield
Posted on: March 13, 2023

Job Description:

Title: Onsite Navigator -Location: This role will be based at a hospital in Springfield, MA. -Opportunity:The Navigator will work in partnership with hospital teams and clinical resources to support adoption and utilization of the GetWell Inpatient App for patients during their hospital stay. The individual in this role has a servant's heart and is passionate about helping people wherever they see a need. - -Responsibilities: -

• Work closely with clinical and non-clinical staff to build out or maintain a workflow for effectively integrating the GetWell Inpatient App into the admission process
• Provide consistent training on the GetWell Inpatient App to patients and hospital staff, including training for staff to support clinical adoption
• Consistently execute high-quality service to patients during their hospital stay while introducing the GetWell Inpatient App and educating patients on its purpose and features
• Serve as a guide for all questions and basic troubleshoot - quickly answering non-clinical inquiries and directing patients to the right resources within the GetWell App and hospital community
• Maintain positive working relationship with patients, care team, and patient family members -
• Partner with GetWell's internal teams to build our knowledge-base & service offering while supporting patients
• Monitor activation and utilization of app and align to strategic hospital goals -Requirements:
  • High School Diploma required; Bachelor's degree preferred -
  • Previous experience working in a hospital or clinical setting preferred
  • Excellent time-management, problem-solving, and multi-tasking skills
  • Excellent communication skills, with a strong emphasis on listening and empathy
  • Ability to navigate difficult and sensitive patient conversations
  • Tech savvy. Proficiency with web-based applications and general comfort in learning new tools and technology. Tools used: Apple laptops and iPad, Google Workspace (Gmail, drive, docs, sheets, slides), RocketChat
  • Previous experience in areas such as behavioral health, counseling, care coordination, nursing, support/hospitality, and/or customer service is highly preferred
  • Multi-lingual: Spanish speaking preferred but not required
  • Open to regional travel in the future is a plus
  • Must be willing to submit to a company background check and screening
  • Must be able to meet all client specific requirements, including immunizations and medical screening, including vaccination for COVID-19
  • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations -About Get Well:We are a global digital health company with more than 20 years of experience improving patient engagement. Through partnerships with some of the most progressive hospitals and health systems in the world, we use digital technology to improve the healthcare experience for patients, their families, and clinicians. -The hourly rate for this position is $20.00, plus annual bonus potential of 5%. Hourly rate is dependent upon many factors including, but not limited to, education, experience, and skills; it is subject to change and may be modified in the future. In addition to compensation, Get Well offers full-time employees a comprehensive benefit package, 401K and incentive plans, generous paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. -Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. -Powered by JazzHR

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