FT Member Experience Representative (Work From Home)
Company: Fuzzy
Location: Holyoke
Posted on: March 16, 2023
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Job Description:
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay
- As a Member Experience Rep you'll: Handle all incoming service,
sales and billing related inquiries via chat, phone and other omni
channel communication modes; Work tickets from oldest to newest and
follow up with customers, as necessary; Guide visitors to the
appropriate resources in the most efficient manner if additional
expertise is needed; Maintain composure with escalated or difficult
customers, utilizing active listening and de-escalation strategies;
Document all interactions in the CRM system, including updating
contact information and notes for each interaction...Hiring Fast
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Keywords: Fuzzy, Springfield , FT Member Experience Representative (Work From Home), Other , Holyoke, Massachusetts
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