Workplace Experience Receptionist

Company: CBRE
Location: Springfield
Posted on: March 16, 2023

Job Description:

Workplace Experience ReceptionistJob ID105107Posted07-Feb-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Customer ServiceLocation(s)Springfield - Massachusetts - United States of AmericaHi, we're Host!We believe your office should allow you to feel comfortable, productive, and inspired in your working life. Because when people feel inspired, great things happen.As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.**Job Summary**The Experience Reception/Concierge acts as the heart of the workplace providingpersonalized services to team members and visitors alike, and administrative support to fostera sense of community.Host uses people-led, technology-enabled services to connect employees to their environmentvia their mobile devices, as well as through high-touch services and world-class customerservice support.The individual in this role acts as the first point of engagement with team members andvisitors alike, creating a warm, supportive, and service-oriented atmosphere that enhances theExperience.They are responsible for providing employee/tenant-facing workplace services and front-of housereception including but not limited to; greeting visitors in a warm and welcomingmanner, answering and directing calls, assisting with transportation, advising on localattractions and other service-based or administrative tasks as assigned.**Essential Duties and Responsibilities**+ Welcomes tenants/employees and announces clients, applicants, and visitors.+ Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees, and visitors.+ Conducts a variety of front-of-house activities including:+ Guest registration through badging software+ Guest accommodation with luggage/coats, etc.+ Provides visitors with information to navigate the building including pointing out nearest amenities and+ fire exits.+ Issues visitor passes and validates parking+ Answers telephone in friendly, professional manner+ Maintains accurate records of service requests and status+ Arranges guides as needed+ Receives and directs incoming calls to appropriate personnel/tenants and voicemail.+ Provides assistance services to tenants/employees and guests including but not limited to:+ Arranges and confirms recreational, dining, and/or business activities+ Makes transportation & travel arrangements+ Office wayfinding+ Meal & activity reservations+ Guest & administrative support+ Shipping+ Coordinate car detailing & on-site car refueling+ Laundry & dry-cleaning services+ Gift & package orders+ Other services as needed.+ Continually maintains neat appearance of reception/lobby area, conference rooms caf-- and other common+ areas.+ May perform visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus+ tours.+ Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.+ Requests building and housekeeping services as needed.+ Periodically inspects common area equipment to ensure good operating condition.+ Arranges equipment service as needed. Determine standard supplies and information to be maintained at the+ front desk. May assist with temporary signage.+ Performs general administrative duties associated with distributing packages and mail as required.+ Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges+ messenger service as needed. Follows location security procedures for screening inbound deliveries.+ Supports with meeting and events tasks as assigned.+ May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for+ meeting equipment (i.e., projectors, video/web conferencing), ensuring equipment is in good operating+ condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to+ arrange billing to appropriate department or business unit.+ Follows security and emergency procedures as defined for the property.+ Responds to emergency situations in a calm, efficient manner.+ Summons appropriate assistance and makes appropriate notifications in accordance with operating+ procedures.+ May order and stock office supplies and other common use items for the location or common areas, such as+ caf-- supplies, equipment toner, printer paper, freight, and shipping supplies etc.+ Maintains a file of services including transportation sources, accommodations, and referral contacts.+ May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.+ May provide reporting and insight to clients and property teams to improve product and service delivery.+ May contribute site specific content for Host Digital.+ Performs other duties as assigned.**Supervisory Responsibilities**No formal supervisory responsibilities in this position.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.**Education and Experience**HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.Prior Customer Service experience required.A minimum of 2-3 years of Front Desk, Concierge, customer service or other hospitality experience is preferred.Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.**Certificates and/or Licenses**None**Communication Skills**Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respondeffectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctivestyle. Ability to make effective and persuasive presentations on complex topics to employees, clients, topmanagement and/or public groups. Ability to motivate and negotiate effectively with key employees, topmanagement, and client groups to take desired action.+ Comfortable meeting and engaging with new people.+ Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.+ Utilize a high level of attention to detail as well as strong interpersonal skills.+ Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.**Financial Knowledge**Ability to calculate simple figures such as percentages.**Reasoning Ability**Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standardsituations. Requires basic analytical skills.**Other Skills and/or Abilities**+ Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.+ Good organizational and strong problem-solving skills.+ Highly adaptable and flexible.+ Ability to work independently with little supervision.+ Ability to work flexible work schedules based on office needs.+ Strong problem-solving skills.+ Ability to work requiring significant walking or through other means of mobility.+ Ability to work in a standing position for long periods of time.+ Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.**Scope of Responsibility**Decisions made with understanding of procedures and company policies to achieve set results and deadlines.Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.**Safety**Complete at a satisfactory level all required and assigned HSE trainingFollow all activity policies and procedures, including all HSE related requirements at all timesParticipate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc. Report any condition which you feel could result in an accident or injury and / or stop work if required\#indsjCBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Springfield , Workplace Experience Receptionist, Other , Springfield, Massachusetts