Member Services Representative
Company: Planet Fitness
Location: Belchertown
Posted on: March 18, 2023
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Job Description:
Job SummaryThe Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests.Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service.Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions.Check members into
the system.New member sign-up.Take prospective members on
tours.Facilitate needed updates to member's accounts.Respond to
member questions and concerns in a timely and professional manner
and elevate to Assistant Manager or Manager as needed.Assist in
maintaining the neatness and cleanliness of the
club.Qualifications/Requirements Customer service background
preferred.Basic computer proficiency.A passion for fitness and
health.Upbeat and positive attitude!Punctuality and reliability is
a must.Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.Strong listener with the
ability to empathize and problem solve.Demonstrate diplomacy in all
interactions while using appropriate behavior and language.High
School diploma/GED equivalent required.Must be 18 years of age or
older.Physical Demands Continual standing and walking during
shift.Continual talking in person or on the phone during shift.Must
be able to occassionally lift up to 50 lbs.Will occasionally
encounter toxic chemicals during shift. Compensation: $13.50 per
hour JOIN THE CLUBEnhancing people's lives with an affordable,
high-quality fitness experience requires a team of inspiring,
motivated and fun-loving go-getters. As one of the largest and
fastest-growing franchisors and operators of fitness centers in the
United States, Planet Fitness is just getting warmed up. We're
continuously seeking top talent to join us in cultivating the
Judgement Free Zone - and shaping the future of our brand. With
more than 2,000 locations in all 50 states, the District of
Columbia, Puerto Rico, Canada, the Dominican Republic, Panama,
Mexico and Australia, there's plenty of opportunity on our Planet
and we are always looking for talented individuals to join our
team!Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
YOUEmployees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Planet Fitness, Springfield , Member Services Representative, Other , Belchertown, Massachusetts
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