CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
Company: Bertera Chrysler Jeep Dodge Ram - West Springfield
Location: West Springfield
Posted on: March 20, 2023
Automotive Service Writer Advisor Job Duties:
- Ascertains automotive problems and services by listening to
customer's description of symptoms; clarifying description of
problems; conducting inspections; taking test drives; checking
vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining
records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor;
calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems,
and causes discovered, as well as repairs and services required;
obtaining approval signatures; entering RO into service database
- Maintains customer rapport by explaining estimates and expected
return of vehicle; obtaining customer's approval of estimates;
obtaining and providing contact telephone numbers; answering
questions and concerns; arranging towing and temporary
- Maintains automotive records by recording problems and
corrective actions planned.
- Updates job knowledge by participating in educational
opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments.Automotive Service Writer
Advisor Skills and Qualifications:Equipment Maintenance, Lifting,
Problem Solving, Reporting Research Results, Quality Focus,
Productivity, Estimating, Product Knowledge, Customer Service,
Problem Solving, Safety Management
Keywords: Bertera Chrysler Jeep Dodge Ram - West Springfield, Springfield , CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR, Other , West Springfield, Massachusetts
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