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Access Navigator Supervisor II

Company: Behavorial Health Network, Inc
Location: Springfield
Posted on: April 1, 2024

Job Description:

Join our team of competent and compassionate professionals as a shift Access Navigator Supervisor in the CBHC at Behavioral Health Network! Your experience, knowledge and great skills will support the Access Navigation program with the following:

  • Providing supervision, training, guidance, support, and encouragement to ensure that Access Navigators and Access Navigator Supervisor I's are maximizing enrollments into care management programs.
  • Assisting Access Navigators in implementing effective strategies for increasing both engagement and enrollment in care management programs. Represents and serves as a liaison between all BHN levels of care.
  • Collaborating with Program Director, Navigation Supervisors, and Access Center clinical staff to ensure high quality, efficient, effective, and timely delivery of all BHN services.
  • Monitoring Access Navigators' caseload size to ensure efficiency in engagement and enrollment.
  • Monitoring Access Navigators' completion of timely documentation in appropriate Electronic Health Records (EHR's).
  • Monitoring Access Navigators' collaboration and referrals with internal and external service providers to meet individuals served needs in a timely and efficient manner.
  • Providing supervisory support as well as a consultation for Access Navigators and Access Navigator Supervisor I. What are we looking for in an Access Navigator Supervisor?
    • High School Diploma plus 3-5 years of work experience in related health care field (required).
    • Associate's Degree plus 3-5 years of work experience in related behavioral health field (preferred).
    • Minimum of three years' experience working with the above populations.
    • Previous supervisory experience (required)
    • Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management.
    • Must have familiarity with Internet, word processing and emails systems.
    • Professional demeanor and phone skills in communicating with members and care team members.
    • Excellent verbal and written communication skills.
    • Demonstrates willingness and ability to treat challenging and diverse populations, while providing high-quality customer service and connection of care to all individuals.
    • Demonstrates cultural competence in dealing with people served with a variety of different cultural backgrounds. How do I apply?If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply! BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

Keywords: Behavorial Health Network, Inc, Springfield , Access Navigator Supervisor II, Other , Springfield, Massachusetts

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