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Liability Claims Adjuster

Company: Argo Group US
Location: Springfield
Posted on: July 13, 2018

Job Description:

At Argo Group, our team members are critical to our long term success ' so wherever in the world they work, everyone works together. Our Retail Casualty Claims Department adjudicates claims in a variety of industries including grocers, restaurants, and convenience stores. We have a challenging opportunity for Liability Claims Adjuster. This position can be filled in any of the following Argo Group US offices: Alpharetta, GA, Chicago, IL, Irvine, CA, Denver, CO, Houston, TX, New York, NY, Peoria, IL, Portland, OR, Richmond, VA, Rockwood, PA, San Antonio, TX, Scottsdale, AZ, or Springfield, MA. The position reports to a Claims Manager who works from the Portland, Oregon office.What does a Liability Claims Adjuster day to day duties look like:

  • Under technical direction, works within significant limits and authority in order to analyze applicable coverage for all submitted claims and determine whether the loss falls within the policy coverage.
  • Investigate claims promptly and thoroughly to determine liability
  • Interview involved parties
  • Prepare correspondence and reports for file documentation
  • Evaluate claims and establish appropriate reserves
  • Negotiate settlements
  • Manage claims in litigation
  • Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
  • Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
  • Applying creative solutions which result in the best financial outcome.
  • Processing mail and prioritizing workload.
  • Responsible for telephone calls from various parties (insured, claimant, etc.).
  • Have an appreciation and passion for strong claim management.

    What's required for the position:

    • Bachelor's degree and/or multiple industry designations required.
    • At least three years' work experience, in handling third party liability claims, to be able to exercise discretion and independent judgment in order to manage a caseload without detailed oversight by a manager.
    • The ability to read, speak and write English fluently is required. The ability to also read, speak and write Spanish fluently is strongly preferred but not required.
    • Excellent interpersonal skills
    • Proficiency in MS Office Suite is required
    • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Insurance's and our customers' ability to be profitable).
    • A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders.
    • Client focus ' the ability to effectively determine specific client needs and to provide value added solutions.
    • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
    • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
    • Maintains productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
    • Measure his/her own success by performance in quickly identifying issues and bringing resolution to outstanding issues.
    • Ability to travel, sometimes overnight, approximately 5% of the time. Employees are expected to have sufficient credit available to incur travel expenses (i.e. airfare, lodging. meals, rental car) for duration of the trip and be reimbursed by the company
    • Ability to prioritize workload and handle multiple tasks.
    • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include the CEO.
    • Desire to work in a fast paced environment.
    • Strong claim negotiation skills a must.
    • Must work independently and demonstrate the ability to exercise sound judgment.
    • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

      In addition, you embody our core values as they are the key to our success:

      • We desire to excel
      • We are committed to our clients and to each other
      • We have the courage to do the right thing
      • We apply original thinking

        Developing our employees professionally and personally strengthens our organization. Argo Group offers competitive pay and benefits that protect and enhance the lives of employees and their eligible dependents by way of health and wellness plans, life insurance, savings and investment opportunities, adoption assistance, education assistance, and matching gifts for education and charitable causes, just to name a few.

        Come join the World Class Leader in Global Specialty Insurance and build your career here! And don't forget to tell your friends, we have a fantastic Employee Referral Program too!

        PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position

        To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

        We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

        Applicants: For the most convenient application experience, please use the "Apply with LinkedIn" button. If manually entering, only include your most recent or relevant job information needed for this role. For either method, please attach your most current resume. Additional job history may be obtained if selected for the interview process.

        Keywords: Argo Group US, Springfield, Liability Claims Adjuster, Other, Springfield, Massachusetts

        Click here to apply!

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