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Call Center Rep

Company: Premier Health-care INC
Location: Providence
Posted on: July 19, 2018

Job Description:

Builds rapport and assists customers by answering product and service questions Maintains accurate customer records by updating account information from orders placed, returns processed or questions answered Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, customer retention and satisfaction. Effectively and efficiently handle a large amount of incoming calls (40+ calls a day) on a daily basis Identifies, researches and resolves a high volume of customer issues and inquiries received via telephone or E-Mail. Consults with the Supervisor/Manager to troubleshoot escalated issues. Maintains solid customer relationships by handling inquiries and concerns in a timely and professional manner as well as carry on personable and engaging conversations, working efficiently to respect the customers time. Assesses needs and suggest/promote alternative products or services. Acquires and retains full knowledge of all web sites and services related to Fina recognition programs. Performs other duties as needed and directed by RCC Supervisor/Manager. Adheres to assigned phone availability schedule to insure customer calls are answered in as timely a manner as possible, diminishing customer wait times Contributes to team effort by accomplishing related results as needed.

Keywords: Premier Health-care INC, Springfield, Call Center Rep, Other, Providence, Massachusetts

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