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IT Help Desk/Service Now

Company: ADPI, LLC..
Location: Springfield
Posted on: September 10, 2018

Job Description:

IT Help Desk/Service Now MMContract PositionSpringfield, MA Duties:

  • The preferred candidate will be working in the Enterprise Services organization assisting with the IT process of onboarding and off-boarding new hires and transfers.
  • The candidate will be under direct supervision, performs routine IT tasks, guides, assists, coordinates and follows-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Job Responsibilities:
    • Troubleshoot and resolve routine problems
    • Analyze simple to moderately complex inquiries
    • Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues
    • Determine appropriate escalations to other technical teams
    • Maintain records and verify information is accurate
    • Maintains records, prepares forms and verifies information is accurate Skills:
      • Possess strong written and oral communication skills
      • Exhibits exceptional Customer Service soft skills
      • Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
      • Illustrates high attention to incident description, detail and impact
      • Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
      • Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas
      • Working knowledge of issues/request ticketing system preferred
      • Experience with Service Now a plus
      • IT Help Desk or Desktop Support background preferred
      • Other (Not Required but a Plus)
      • Scripting Background - Python/VBA/Javascript
      • Experience with customer support Chat tools Education
        • High School Diploma.
        • Associate Degree or 4-year college degree preferred Skills: Required
          • GENERAL ADMINISTRATIVE
          • HELP DESK
          • CLERICAL
          • CUSTOMER SERVICE
          • CUSTOMER SERVICE ORIENTED Additional
            • CUSTOMER SUPPORT
            • GOAL-ORIENTED
            • JAVASCRIPT
            • NEW HIRES
            • PROBLEM SOLVING
            • PYTHON
            • RETAIL SALES
            • SCRIPTING
            • VBA Minimum Degree Required:
              • Completed High School (Diploma or GED) - provided by Dice GENERAL ADMINISTRATIVE HELP DESK CLERICAL CUSTOMER SERVICE CUSTOMER SERVICE ORIENTED

                Keywords: ADPI, LLC.., Springfield , IT Help Desk/Service Now, Other , Springfield, Massachusetts

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