SpringfieldMARecruiter
the smart solution for Springfield jobs

Senior Call Center Caseworker - Second Shift

Company: American Red Cross
Location: Springfield
Posted on: May 17, 2019

Job Description:

Job Description Job Description: The American Red Cross' Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. The SAF Hero Care Center in Springfield, MA is currently looking for a Senior Call Center Caseworker for our second shift. This is a full-time, and the second shift operates from 3:30 PM - 12 AM EST. This position will be scheduled 40 hours per week, on a rotating schedule to include weekends and holidays. Senior Call Center Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are as: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor's degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. -

Keywords: American Red Cross, Springfield , Senior Call Center Caseworker - Second Shift, Other , Springfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Regional CDL A Truck Drivers - Home Every Weekend!! - East Providence
Description: Bradway Trucking, Inc. Is Now Hiring CDL Class A Drivers forRegional RoutesHome Every Weekend - Choose Your Home Time Earn up to 1300.00 per week99 No Touch FreightYou must have Valid CDL-A and at least (more...)
Company: Bradway Trucking Inc
Location: East Providence
Posted on: 05/24/2019

Chiropractor
Description: full TIME Chiropractor DC Needed in Clifton Park, NY 20 miles from Albany, New York This practice is a wellness clinic
Company: Healthcare Recruitment Counselors
Location: Pittsfield
Posted on: 05/24/2019

Company Dancer, Nutcracker 2017
Description: COMPANY AUDITIONS The Albany Berkshire Ballet announces that it is seeking experienced male and female dancers with strong
Company: Albany Berkshire Ballet
Location: Troy
Posted on: 05/24/2019


Class A CDL Lease Purchase Truck Drivers
Description: CDL-A Lease Purchase OpportunitiesCDL-A Lease Opportunities Make the living you ve always dreamed of at J R Schugel Our CDL-A lease opportunities provide professional truck drivers like you with the (more...)
Company: J&R Schugel Trucking
Location: Pittsfield
Posted on: 05/24/2019

Regional CDL A Truck Drivers - Earn Up To $1,300 Per Week!! - East Providence
Description: Bradway Trucking, Inc. Is Now Hiring CDL Class A Drivers forRegional RoutesHome Every Weekend - Choose Your Home Time Earn up to 1300.00 per week99 No Touch FreightYou must have Valid CDL-A and at least (more...)
Company: Bradway Trucking Inc
Location: East Providence
Posted on: 05/24/2019

Call Center Operator
Description: Hamilton Relay is seeking entry level Captioning Assistants that will be responsible for relaying telephone conversations for individuals who are deaf or hard of hearing. Individuals in this position
Company: Hamilton Telecommunications
Location: Pittsfield
Posted on: 05/24/2019

Regional CDL A Truck Drivers - $500 Paid Orientation!!
Description: Bradway Trucking, Inc. Is Now Hiring CDL Class A Drivers forRegional RoutesHome Every Weekend - Choose Your Home Time Earn up to 1300.00 per week99 No Touch FreightYou must have Valid CDL-A and at least (more...)
Company: Bradway Trucking Inc
Location: East Providence
Posted on: 05/24/2019

Owner Operator CDL A Truck Driver - White Plains
Description: Contract with CEVA as an Owner-OperatorDaily Home Time and Great Benefits CEVA is contracting Box Truck Teams in
Company: CEVA Freight LLC
Location: White Plains
Posted on: 05/24/2019

White Plains Algebra 1 Tutor Jobs
Description: br Varsity Tutors has students in White Plains looking for Algebra 1 tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. In addition (more...)
Company: Company Confidential
Location: White Plains
Posted on: 05/24/2019

Unbelievable Pay, Unbelievable Programs Available To You
Description: Get CASH, Be Your Own BOSSUNBELIEVABLE LEASE PURCHASE PROGRAM Lease Purchase BenefitsNO CREDIT CHECKS
Company: Network 1 Logistics LLC
Location: East Providence
Posted on: 05/24/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Springfield RSS job feeds