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Head of Annuity and Sourced Operations

Company: Mass Mutual
Location: Springfield
Posted on: August 14, 2019

Job Description:

POSITION DESCRIPTION TITLE: Head of Annuity & Sourced Operations LOCATION: Springfield, MA REPORTS TO: Head of Insurance Operations Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people. A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we're stronger. POSITION SUMMARY As a member of the Insurance Operations Senior Leadership Team, the incumbent is responsible for supporting 2.2 million MassMutual customers as well as the support of new sales of Life, Annuity, Disability and Long Term Care insurance lines. We seek to do this in a high caliber team. We are a driven organization, working as a cohesive team on multiple ideas, creating efficiencies of our business and piloting new service models at any given time. Culturally, we look for individuals that challenge each other openly, regardless of level or role on the team and focus on data driven analysis and decision making. As the leader of Annuity & Sourced Operations & Administration, this role is responsible for creating a sustainable service model for our Annuity business as well as our sourced business partners. Pivotal to this role is the engagement of our field partners and third party distribution partners as you design a service model that is both cost effective and customer experience focused. This role must excel at communication across all levels of the organization, be successful at driving deliverables, design process and structure, and be comfortable in an evolutionary culture that exists within a larger established organization. Strong understanding and ability to lead organizations successfully through navigating change, positively leading other through change, and building relationships. OVERALL RESPONSIBILITY: - Responsible for strategic business initiatives as it relates to the execution of Annuity and Long Term Care product development of business operations, technology development, field management marketing and communication approaches. - Oversee and manage third party vendors for Life, Annuity and LTC product lines and drive adherence to Service Level Agreements, Statements of Work with a focus on the customer experience and operational efficiency. - Make both short and long term strategic recommendations to develop business initiatives internally and externally with firms and producers for marketing initiatives, utilizing best in class technology offerings and support - Serve as primary liaison between Product, Actuarial, Legal, Field Sales and other businesses as necessary in the development and execution of Annuity and Long Term Care product offerings and enhancements. - Budget oversight and management for Operations strategic partner and vendor relationships. - Prioritize and lead build efforts of Annuity customer acquisition features and solutions spanning vendor based products as well as in-house solutions including web based portals, applications call center and technical ecosystem. - Lead work effort to identify customer journey maps to deliver ideal customer journey, identify gaps and build plans to address in support of the Annuity and Long Term Care business. - Working with the Technology partners to ensure alignment of technical infrastructure with product, finance to ensure the delivery meets all MassMutual requirements. - Manage the Annuity capability and technical roadmap and feature sequencing for Annuity specific programs and product offerings. - Identify opportunity to build scalable digital experiences throughout the entire sales funnel. - Prioritize and manage all project management activity across the team, PM and BA resources, overseeing scoping, requirement and delivery of programs. - Share knowledge, be an influencer within and across the organization. - Hire and cultivate a high-performing, lean team of both user experience and web/application development resources. CANDIDATE QUALIFICATIONS: - Bachelor's degree or equivalent work experience required Advanced degree (MBA preferred) - FINRA Series 6 required; FINRA Series 26 preferred - Professional designations (e.g., CLU, ChFC, CFP) - Seven years of demonstrated leadership excellence in financial services operations management, with success in managing large scale projects and/or teams in the life insurance industry. - Proven strategic thinking skills including forward looking thought leadership that results in creative solutions and continuous improvement. - Ability to strategically develop and enhance relationships. - Ability to effectively negotiate and manage third party vendors. - In-depth knowledge of product development process and familiarity with distribution channels. - In-depth experience working in third party relationships, including brokerage, producer focused firms and institutions. - Strong operational knowledge including, but not limited to: New Business, Underwriting, Technology, Post Issue, Legal & Risk. - Analytical problem-solving skills, excellent presentation skills with experience in outlining functional specifications and requirements. - Must be organized and highly motivated. - Strong communication skills both written and verbal and client facing skills. - Ability to thrive in a fast-paced, deadline driven environment. - Ability to be flexible and creative in a wide range of product types.

Keywords: Mass Mutual, Springfield , Head of Annuity and Sourced Operations, Other , Springfield, Massachusetts

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