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Scheduler Gastroenteroloy Dept Carew St 40HRS M-F

Company: Trinity Health Of New England
Location: Springfield
Posted on: August 17, 2019

Job Description:

Assists internal and external customers with clerical tasks within the office. Responsible for projecting a positive, professional demeanor and maintaining a high level of customer service PRIMARY JOB RESPONSIBILITIES AND DUTIES: Utilizes effective and efficient keyboarding skills. Assists in ordering and distribution of supplies, completion of forms and sorting and distribution of mail within the department. Confirms daily appointments, links and confirms referrals as necessary, and schedules appointments accurately in accordance with department booking guidelines. Answering and routing of all calls into the office in a courteous and professional manner, identifying self and department. Generates complete, professional messages in the patients E.M.R. Maintains the confidentiality of both internal and external customers. Follows health center and departmental protocols for booking internal and external appointments and communicating with patients and providers. Instructs patients to contact their insurance company for benefit coverage for specific appointments and/or procedures. Responsible for working and managing the Scheduled Orders reports and Referrals reports for their department. Provides patients with appointment information and any necessary prep. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: High School Diploma or equivalent required. Prefer substantial experience in a pertinent health care area and knowledge of medical terminology. Requires good communication and organizational skills as well as a high degree of self-motivation, follow through and the ability to be task oriented in an independent work environment. Requires proficiency in a Windows 95/98 based computer environment and skill navigating through the Epic and Epic Care systems. Position requires flexibility in hours and work schedules to meet the business needs and may include duties at a different health center at times. Must be a team player and possess exemplary customer services skills. Must possess excellent interpersonal skills and have the ability to work well with others in a very busy, close environment. Regular and reliable attendance in accordance with department needs and company policies. Adheres to all HIPAA privacy and security policies and practices. Reports violations and incidents they observe and cooperates in investigations as requested by management. WORKING CONDITIONS: =================== Ability to lift a minimum of 25 lbs. is required. Some lifting, bending and stretching may be required in storing of supplies and chart distribution. Staff is expected to use proper body mechanics and request assistance as needed. Job requires sitting and working at a computer and/or telephone switchboard for extended periods of time. REPORTING RELATIONSHIPS: Reports directly to the Business Services Supervisor. Has no responsibility for the direct supervision of any other employees. The above is intended to describe the principal responsibilities and outcomes, and the associated requirements, as well as the work environment. It is not intended as an exhaustive list of all aspects of the job We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply

Keywords: Trinity Health Of New England, Springfield , Scheduler Gastroenteroloy Dept Carew St 40HRS M-F, Other , Springfield, Massachusetts

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