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Underwriting Quality Audit Director

Company: MassMutual
Location: Springfield
Posted on: September 15, 2019

Job Description:

This position will manage/supervise the Quality Audit staff and conduct quality reviews of Life underwriting files to ensure that appropriate risk assessments are made and that the Company receives adequate premiums commensurate with the risk. Oversee the activities of all team members, supporting successful achievement of unit goals. Provide ongoing performance management of the team, including formal performance evaluations and career development. Coaches and provides feedback to the team, regarding quality initiatives and effectiveness. Candidate should have the ability to underwrite and audit high risk cases requiring a significant degree of sensitivity and creativity. Make recommendations from a Divisional/cross-Divisional perspective. Participate in the development and evaluation of risk management policy, practice, strategy enhancements and modifications and initiate/influence decisions affecting organizational issues. RESPONSIBILITIES * Partner with the Chief Life Underwriter and team (including Life Underwriting trainers, Technical AVP and others), managers and Chief Medical Officer to identify underwriting, process and guideline gaps, necessary systems enhancements and define overall quality strategy * Conduct life underwriting quality reviews and other reviews with a focus on risk selection, mortality/morbidity and state and regulatory requirements * Perform trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes * Support enhancements to the quality programs. * Compile data and develop comprehensive reports * Key contact for compliance-related initiatives/issues, including legislative changes, Market Conduct Exams and privacy; responsible for reinsurance audits and various other ancillary audits and projects * Consult on complex cases and reconsiderations. Technical underwriting expertise is required * Participate in Root Cause problem solving discussions that will result in resolution of the issue * Collaborate with peers, management and others regarding strategic vision * Work with core discipline owners to ensure adherence to proper guidelines BASIC QUALIFICATIONS: * 7 or more years’ experience with Life Insurance Underwriting * Experience with Microsoft Office Suite * Experience communicating effectively in both written and oral formats to varied audiences * Experience building and maintaining effective working relationships with others including peers, direct reports, management, field personnel and others within and outside of Mass Mutual * Candidate must have the ability to work in the US without requiring sponsorship PREFERRED QUALIFICATIONS * 4 year college degree preferred. * Experience Managing Underwriters * Experience with Underwriting Quality * Experience having crucial/critical conversations with an associate when performance metrics or performance objectives are not being met * Ability to lead people to success; appreciate diverse backgrounds, ideas and experiences * Ability to coach front line associates as it relates to their skill set, interaction with the customer, productivity, quality, and employee engagement * Must take initiative, be creative, flexible and have the ability to adapt to a changing environment * Ability to make independent decisions including balancing risk to company with customer requests and needs. * Ability to develop and retain talented associates * Ability to encourage and support continuous process improvement

Keywords: MassMutual, Springfield , Underwriting Quality Audit Director, Other , Springfield, Massachusetts

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