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APM and Event Management

Company: MassMutual
Location: Springfield
Posted on: September 15, 2019

Job Description:

The Enterprise Tools and Services team is responsible for ensuring that our Application Performance Monitoring and Event Management platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise. The ideal candidate must be skilled at working with AppDynamics APM tool (particularly SaaS model) as well as have familiarity with the APM and Event Management supporting infrastructure. Knowledge of integrations such as TrueSight, Splunk and ServiceNow are a plus. RESPONSIBILITIES •       Handle escalated support issues •       Execution and monitoring of system utilities •       Technical delivery management and roadmap execution for future state •       Evaluate AppDynamics Patches and Fixes as needed for potential implementation •       Continuous evaluation of APM and Event Management infrastructure components to ensure system resiliency and health •       Work with architecture, business and delivery teams to determine strategic direction for APM and Event Management platforms •       Help users develop and/or enhance reports and dashboards for meaningful application metrics •       Identifying opportunities to automate repetitive processes increasing efficiency •       Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance •       Educate the team and applications teams on new updates •       Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions •       Monitor system usage for compliance •       Administer, monitor and maintain system security •       Research and keep current on APM and Event Management technologies and communicate trends and future needs from a business perspective •       Build client trust and respect, establish client relationships, and develop rapport with client •       Advocate the APM solution and processes and seek partnership with business application teams to solicit buy in through engagement •       Participate and engage in all team meetings •       Document best practices and operational procedures •       Facilitate continuous improvement within the environment •       Contribute to annual budget planning process and manage APM platform capacity BASIC QUALIFICATIONS •       3 years of experience as an APM Administrator •       Strong understanding of Event Management platforms and support infrastructure •       Ability to own and drive to resolution of issues •       Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face) •       Ability to work in a collaborative environment and on multiple assignments at once •       Experience functioning & executing work in a fast-paced iterative environment such as Agile •       Demonstrated initiative to recommend process improvements and demonstrated creative thinking •       Demonstrated self-motivation and the ability to grasp concepts quickly •       Demonstrated sharp, analytical, problem solving, and decision-making skills •       Ability to guide / mentor other Administrators and troubleshoot issues •       Authorized to work in the United States without sponsorship now or in the future PREFERRED QUALIFICATIONS •       Bachelor’s Degree in related field •       8 years of experience as an APM Administrator •       3 years of experience in Event Management platforms/infrastructure as BMC TrueSight •       Experience with monitoring application technologies (Java, .NET, PHP, Python) •       Experience with WebSphere Application Servers and .NET framework •       Insurance and/or financial services industry experience •       Experience using JIRA •       Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Application Performance Monitoring

Keywords: MassMutual, Springfield , APM and Event Management, Other , Springfield, Massachusetts

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