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Bilingual Intake Coordinator

Company: Gandara Mental Health Center
Location: Springfield
Posted on: November 11, 2019

Job Description:

Bilingual Intake Coordinator110-379
Bi-lingual Intake Coordinator - Springfield, MA
We're looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receives weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.
Duties and Responsibilities:


  • Bilingual: English/Spanish.
  • Provide courteous and timely customer service.
  • Adhere to Agency and program policies and procedures.
  • Initiate and complete all administrative paperwork included in the Client Intake Packet.
  • Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
  • Respond to all intake calls and voicemails within two business days.
  • Orient client to service availabilities, rights and responsibilities.
  • Ensure client ID is assigned, documented, and entered into any and all database and relevant systems.
  • Provide guidance and incidental ["dotted-line"] supervisor to any assigned support staff assisting with intake duties.
  • Communicate in a timely manner with Practice Manager when additional resources or support is needed.
  • Assist with phone calls and translations as needed.

    Qualifications/ Job Requisites:

    • Minimum HS Diploma/equivalency with business related course or equivalency.
    • Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
    • Basic knowledge of scheduling [systems and procedures].
    • Must understand the population and information sensitivity [i.e. HIPAA and privacy laws and regulation], and protocols required in mental health. Must be bilingual [English/Spanish].


      Working conditions:
      Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside vendors; etc.; exposure to data/ exposure to data/ information which must remain confidential; flexibility in work hours and project assignments.
      Springfield, Massachusetts, United StatesFull-Time/Regular PI115314695

Keywords: Gandara Mental Health Center, Springfield , Bilingual Intake Coordinator, Other , Springfield, Massachusetts

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