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Customer Support Analyst

Company: Apex Systems, Inc
Location: Springfield
Posted on: January 16, 2020

Job Description:

Job Description Job : 1037995 Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country. Apex has an opportunity for a Customer Support Analyst role in Springfield, MA. This is a 12 month position and the pay rate is flexible depending on experience. Here are the details: For applicants who are interested in the Customer Support Analyst Opportunity; please send a Word resume to John Lobdell, Technical Recruiter, at Position: Customer Support Analyst Apex Job ID:1037995 Location: Springfield, MA Rate: Negotiable based upon experience Duration: 12 months Position Description: Our client is looking for a Level 2 Application Support Professional. This person will provide support to internal employees. They will open up a ticket withHelpdesk, if that Helpdesk cannot resolve then it will be escalated to this Level 2 support position. Responsibilities : Provide PC support to internal employees Open helpdesk tickets as necessary Act as escalation point for any requests Level 1 support can't fix Qualifications: Desktop Support and/or Help Desk experience Must have established experience Tier 2 Support experience,must be able to dig for answers and collaborate with other IT groups. Excellent customer service skills Heavy Application support experiencefor Microsoft Office Suite Previous insurance or financial services experience Preferred: Bilingual EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178. - provided by Dice

Keywords: Apex Systems, Inc, Springfield , Customer Support Analyst, Professions , Springfield, Massachusetts

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