SpringfieldMARecruiter Since 2001
the smart solution for Springfield jobs

Help Desk Technician

Company: Gandara Center
Location: Agawam
Posted on: April 8, 2021

Job Description:

Help Desk Technician The Gndara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. The Mission of the Gndara Center is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services. We are looking for a Help Desk Technician who will provide technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. The Help Desk Technician will be part of our Information Technology Department and will support our offices throughout the state to fulfill our mission. Essential Job Functions - Service Excellence - necessary to meet overall agency goals and provide service excellence to program consumers. Duties and Responsibilities

  • To answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Log and track all incidents and activity using ticket management system
  • Handle problem recognition, research, isolation, resolution and follow-up for customer problems.
  • Computer/Laptop build, deployment, troubleshooting, and decommissioning
  • Travel to Gandara sites to assist with on-site troubleshooting, training, or other needs, when appropriate. Travel to Eastern Mass required at times.
  • Attend all staff meetings, team meetings, and applicable in-services trainings.
  • Call software and hardware vendors to request service regarding defective products or to request technical assistance, as needed.
  • Test software and hardware to evaluate ease of use and whether products will aid customers in performing work.
  • Write software and hardware evaluations and recommendations for supervisor review.
  • Work with the supervisor and other team members to implement organization-wide deployments of new hardware and software.
  • Train users on software and hardware on-site or in a classroom.
  • Other related duties, as assigned.
    Required Skills Professionalism
    • Adhere to all policies and practices of professional behavior as defined in the Employee Handbook.
    • Perform all aspects of the position with integrity and the highest ethical standards.
    • Exhibit professional behavior with regards to arriving on time for work and meetings.
    • Exhibit professionalism in all written and verbal communication.
    • Model respect, integrity, and appreciation.
    • Exercise care, safety, and security for all staff and clients. Teamwork
      • Uphold Gandara's organizational mission statement and commitments.
      • Support team and organizational decisions as it relates to direct care of consumers.
      • Treat all employees and consumers of Gandara with the highest level of respect and dignity.
      • Exhibit an open, direct interpersonal style of communication. Working Conditions
        • Occasional exposure to at-risk populations. Requires frequent sitting, standing, walking, and driving. Requires vision, hearing, speech, and use of the fingers for fine activities. Requires occasional lifting of objects up to 30 pounds, carrying, kneeling, and crawling. Minimum Qualifications
          • College degree in a related field, and/or 2 years experience in IT technical support.
          • Bilingual English/Spanish encouraged to apply. Benefits:
            • Retirement Plan 403(b)
            • Health, Dental, Vision, and Life Insurance
            • Paid vacations
            • Paid holidays
            • 8 discretionary days a year The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.MassLive.com. Keywords: Help Desk Technician, Location: Agawam, MA - 01001

Keywords: Gandara Center, Springfield , Help Desk Technician, Professions , Agawam, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Solo CDL A Owner Operators - $4K Sign On
Description: br br br br Solo CDL A Owner Operators br 4,000 Sign On Bonus br br Join the Panther Premium Logistics team for an exciting opportunity
Company: Panther Premium Logistics
Location: East Providence
Posted on: 04/12/2021

.65 CPM Home Weekly - CDL A Truck Driver
Description: Call Smith Today at 855 396-7493 br br Bedford Shourt Haul bull Home Weekly 2 Days bull .65 CPM Loaded and Empty bull Per Diem Tax Advantage Plan
Company: Smith Transport, Inc.
Location: East Providence
Posted on: 04/12/2021

CDL Class A Flatbed Drivers - $5,000 Sign On Bonus!
Description: br br br CDL Class A Flatbed Drivers br Call 888 910-2464We re Looking For A Few Good Flatbed Partners br br At P S, we only hire the best of the best. With P S you choose your freight (more...)
Company: P&S Transportation
Location: East Providence
Posted on: 04/12/2021

Fund Analyst
Description: Leargas Capital is an investment manager dedicated to capitalizing on investment opportunities across US and international mortality linked investment and life insurance/reinsurance markets. br The (more...)
Company: Leargas Capital, LLC
Location: Westport
Posted on: 04/12/2021

TransAm Trucking Recent CDL Graduate Company Truck Driver Jobs
Description: New Drivers Are Now Eligible For 5,000 In Sign-On Incentives br br TransAm Trucking is searching for recently graduated CDL truck driving school students who are interested in long-haul truck driving (more...)
Company: TransAm Trucking
Location: White Plains
Posted on: 04/12/2021

Class B Local Company Driver - $18/$19 per hour
Description: PositionResponsible for planning and executing delivery activities, preparing delivery loads, following planned delivery routes, and assisting with merchandise installations or returns, unloading, installing,
Company: Lowe's Companies Inc.
Location: East Providence
Posted on: 04/12/2021

15T UH-60 Utility Helicopter Repairer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br The UH-60 Black Hawk helicopter is the best-in-class, multi-mission performer used for combat assault, search and rescue, medevac, and (more...)
Company: Army National Guard
Location: East Providence
Posted on: 04/12/2021

TransAm Trucking Owner Operator Truck Driver Jobs
Company: TransAm Trucking
Location: White Plains
Posted on: 04/12/2021

Have a CDL and looking for something better?
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve Available
Company: Live Trucking
Location: East Providence
Posted on: 04/12/2021

Food Courier
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Westport
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Springfield RSS job feeds