Field In-Home Solutions Technician
Location: Great Barrington
Posted on: November 17, 2021
Do you like being active and working hands-on with the latest
Join our J.D. Power award-winning In-Home Services team!
Check out our video to experience a day in the life of a DISH
The In-Home Services organization supports thousands of talented
employees in 125+ facilities delivering service solutions to
customers in every zip code. Our installation technicians are
leading the charge for better customer experience, educating and
connecting more Americans with every home they visit. Our
dedication to customer experience is paying off: in 2021, DISH
earned the J.D. Power award for being #1 in Overall Customer
Satisfaction for the fourth year in a row.
Whats in it for you?
$18.50 per hour
Plus, a promotion at 6 months with a $1.00 per hour pay
Paid incentive with potential for up to $6,400 in your first year
and $9,100 each year after that based on your performance!
Our greatest benefit is opportunity, as we promote from within
Over 300 current Field Managers started their career as DISH
Continued pay increases of 10% built in with each new DISH
Technician level achieved!
Grow four levels as a DISH Technician and beyond over the course of
Paid time off - vacation and sick time
Free DISH TV programming at a value of $114.99/month at your home,
plus deeply discounted SlingTV and Boost Mobile plans
Paid training, tools, and uniforms
What will you be doing?
We build our value around simplifying lives. With installation
expertise and a passion for sharing it, our technicians are
building opportunities for themselves far into the future.
In this role, you will:
Install and manage customer products, while creating opportunities
to sell them on new personalized technology
Work autonomously to upsell and offer smart home solutions to
customers on a daily basis
Relocate power and place mounts, satellite dishes, televisions,
routers, cameras, receivers and whole-home connectivity technology
in customer homes
Conduct site surveys and in-person home assessments
What skills and experience do you need?
Ideal technicians have:
High energy, resourcefulness, and ability to multitask
An eye for opportunities to sell customers on new personalized
Strong customer advocacy skills: friendly, communicative, with a
high degree of integrity
Sales, electrical, maintenance/repair, cable, military, and/or
customer service experience preferred
All technicians must have:
Ability to work in-person in multiple homes per day ( this is not a
work-from-home position; you will be in the field servicing
customers homes )
Ability to stand for long periods of time on ladders, lift over 70
lbs. at times, crawl into small spaces, work in all climates and
remain within the individual weight requirement of 335 lbs
Valid driver's license in the state you are seeking employment in,
with a driving record that meets DISH's minimum safety standard
Resilience in the face of a fast-paced and changing environment
Ability to pivot work hours; five/six-day workweeks may be required
during peak seasonal times
From versatile health perks to new career opportunities, check out
our benefits on our careers website .
Employment is contingent on successful completion of a
pre-employment screen, to include a drug test and an acceptable
Insurance Benefits including Medical, Dental, and Vision HSA
contributions of up to $520/year by taking the tobacco free pledge,
health assessment, and enrolling in online Rx and Virtual
401(k) retirement plan with company-match vested funds of $.50 per
dollar up to $2,500/year plus generous profit sharing
Stock Purchase Plan - Option to acquire DISH stock at 15%
Deep discounts with Smart Home Services products such as soundbars,
routers, and smart cameras/doorbells
Tuition Reimbursement of up to 75% of eligible expenses up to
$2,000 per year at an accredited college or university after 90
days of employment plus discounts with several universities weve
Incredible Rewards and Recognition program trophies and food days,
branded clothing and high-value prizes, on and off-site events,
elaborate rewards trips, and much more
Ability to promote two levels within your first year with
commensurate title and hourly pay increase of 10%
DISH is committed to putting safety first by providing all personal
protective equipment, including masks, gloves, protective eyewear
and sanitizing solutions. Additionally, we train our technicians on
current COVID protocols, stringent cleaning practices and how to
limit one-on-one interactions while servicing customers homes.
Ability to promote into multiple levels of leadership within IHS,
Commercial, Sales, and Wireless
Ongoing training and development to maximize your career
Keywords: DISH, Springfield , Field In-Home Solutions Technician, Professions , Great Barrington, Massachusetts
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