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Policyholder Svc Consultant

Company: MassMutual
Location: Springfield
Posted on: January 12, 2022

Job Description:

THE OPPORTUNITY:As a Policyholder Service Consultant, you will provide technical guidance and information based on a variety of complex customer service issues. This will include handling complex billing for large executive group life cases and complex requests that require research and technical knowledge. You will also respond to telephone and electronic inquiries of a complex nature.The TeamThe Executive Group Life Worksite Operations team is comprised of multiple roles that service the billing and administration needs of our customers at the group and individual level. Our Policyholder Service Consultants are responsible for all billing matters related to the group. They mainly interact with producing agents and employers. Our Policyholder Services Technical Specialists are responsible for all billing matters related to individual policy's and interact with producing agents and the individual policy owners. The team is highly collaborative, with daily huddle meetings and multiple Microsoft Team channels that are used for knowledge sharing and communication. They are united in servicing the needs of our Executive Group business and partnering with our technology service partner to continuously improve the experience for our customers.THE IMPACT:

  • Primary point of contact for all billing related inquiries from Employers and Producing Agents
  • Reconciliation of billing changes and updates
  • Work with Business Consultant for inquiries requiring system support.
  • Work directly with Technical Specialists for any portability related requests from Employers and Individual policy holdersBASIC QUALIFICATIONS:
    • High School Diploma/GED
    • 3+ years of business related experience
    • Strong Excel knowledge
    • Very strong customer service/relationship management skills, trouble shooting
    • High quality and attention to detail
    • Problem solving skills and the ability to identify, lead and execute continuous improvement opportunitiesPREFERRED QUALIFICATIONS
      • Associates or Bachelor's Degree
      • Strong knowledge Life Insurance, Group (Variable) Universal Life product preferred
      • Ability to help create and understand business requirements and user testing for projects
      • Ability to work remotely
      • Ability to mentor/coach peers and less experienced associates#LI-DC1
        MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual, Springfield , Policyholder Svc Consultant, Professions , Springfield, Massachusetts

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