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Public Safety Dispatcher I

Company: State of Massachusetts
Location: Shelburne Falls
Posted on: September 24, 2022

Job Description:

Receives, reviews and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies, answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel; Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods; Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed; Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as high speed chases, surveillance, searches, restraining orders, search warrants etc; Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.; Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies; Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc; Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required; Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions; Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records; Maintains and operates and emergency TDY system for the hearing impaired public; Facilitates a language line system for the non-English speaking public; performs related duties as required.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or (B) the substitutions below.

Substitutions:

I. A diploma as evidence of graduation from a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for the required experience.*

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements: After appointment, employees must obtain certification in a basic telecommunicators course.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Keywords: State of Massachusetts, Springfield , Public Safety Dispatcher I, Professions , Shelburne Falls, Massachusetts

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