IT Field Technician

Company: CYNET SYSTEMS
Location: Lenox
Posted on: January 24, 2023

Job Description:

Job Description:

Responsibilities:

• 
  
• Responsible for providing technical guidance and direction to end users and troubleshooting technology problems while understanding and anticipating clients current and future IT needs.
  
• Troubleshoot, install, repair, and/or the replace computer hardware and software in new and existing store and warehouse locations including, but not limited to: Registers, scale equipment, servers, switches, Printers, Computer Cables, keyboards, Circuit Boards, Phone Equipment, UPS's, Monitors/CRT's, Power Supplies, Hard Drives, handhelds, message boards, kiosks, and new equipment as needed.
  
• Maintain the integrity of the store networks including File Servers and network wiring, terminations, etc.
  
• Provide ongoing feedback to management and associates regarding equipment use and misuse in order to reduce future failures and develop better trouble shooting procedures.
  
• Communicate inventory needs of upgrade parts and supplies to the IT Equipment Coordinator.
  
• Enforce corporate policies for the following Personal Computer issues: Virus Control; unauthorized Software Use; Data Backup and Recovery.
  
• Develop additional tracking and installation resources in order to refine and improve workflow, delivery methods and customer service.
  
• Perform scheduled equipment preventative maintenance as well as software maintenance as assigned.
  
• Prioritize, plan, schedule, and perform daily equipment repairs.
  
• Using sound judgment to deal with and eliminate any safety related issues.
  
• Providing daily reports and communicating regularly with Store and home office personnel.
  
• Perform other related duties as assigned by Management.
  
  Education/ Experience:
  
  
  • 
    
  • High School diploma or GED required.
    
  • 1 4 years experience with PC hardware and software and the ability to perform basic IT maintenance, troubleshooting and installation processes.
    
  • Familiarity with store equipment (Register G2POS systems, Computer systems, Fujitsu self-check- out units, Client printers, Cisco and Avaya phones, Cisco switches etc.)
    
  • Strong customer service orientation.
    
  • An understanding of IT culture and needs is a plus.
    
  • Ability to work hands-on with equipment and to handle the physical demands of installation.
    
  • Valid clean US drivers license.
    
  • Ability to gain technical certifications as necessary to grow in the role.
    
  • Requires working-hour flexibility to work late and long hours as required by individual projects, and flexibility to weekends or nights.
    
  • Requires rotating on call scheduling.
    
  • Ability to drive long distances.
    
    Physical Requirements (Due to the nature of the job):
    
    
    • 
      
    • Due to the nature of the job the candidate should be able to lift 100 pounds with assistance.
      
    • Frequent walking, reaching, bending, climbing and sitting.
      
      Equipment Used:
      
      
      • 
        
      • Personal Computer.
        
      • Cell phone.
        
      • Trouble-shooting monitoring tools.
        
      • Office Automation Software.
        
      • Maintenance & Repair Tools.
        
      • Company vehicle.
        
        

Keywords: CYNET SYSTEMS, Springfield , IT Field Technician, Professions , Lenox, Massachusetts