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IT Field Technician

Location: Lenox
Posted on: January 24, 2023

Job Description:

Job Description:


  • Responsible for providing technical guidance and direction to end users and troubleshooting technology problems while understanding and anticipating clients current and future IT needs.
  • Troubleshoot, install, repair, and/or the replace computer hardware and software in new and existing store and warehouse locations including, but not limited to: Registers, scale equipment, servers, switches, Printers, Computer Cables, keyboards, Circuit Boards, Phone Equipment, UPS's, Monitors/CRT's, Power Supplies, Hard Drives, handhelds, message boards, kiosks, and new equipment as needed.
  • Maintain the integrity of the store networks including File Servers and network wiring, terminations, etc.
  • Provide ongoing feedback to management and associates regarding equipment use and misuse in order to reduce future failures and develop better trouble shooting procedures.
  • Communicate inventory needs of upgrade parts and supplies to the IT Equipment Coordinator.
  • Enforce corporate policies for the following Personal Computer issues: Virus Control; unauthorized Software Use; Data Backup and Recovery.
  • Develop additional tracking and installation resources in order to refine and improve workflow, delivery methods and customer service.
  • Perform scheduled equipment preventative maintenance as well as software maintenance as assigned.
  • Prioritize, plan, schedule, and perform daily equipment repairs.
  • Using sound judgment to deal with and eliminate any safety related issues.
  • Providing daily reports and communicating regularly with Store and home office personnel.
  • Perform other related duties as assigned by Management.

    Education/ Experience:

    • High School diploma or GED required.
    • 1 4 years experience with PC hardware and software and the ability to perform basic IT maintenance, troubleshooting and installation processes.
    • Familiarity with store equipment (Register G2POS systems, Computer systems, Fujitsu self-check- out units, Client printers, Cisco and Avaya phones, Cisco switches etc.)
    • Strong customer service orientation.
    • An understanding of IT culture and needs is a plus.
    • Ability to work hands-on with equipment and to handle the physical demands of installation.
    • Valid clean US drivers license.
    • Ability to gain technical certifications as necessary to grow in the role.
    • Requires working-hour flexibility to work late and long hours as required by individual projects, and flexibility to weekends or nights.
    • Requires rotating on call scheduling.
    • Ability to drive long distances.

      Physical Requirements (Due to the nature of the job):

      • Due to the nature of the job the candidate should be able to lift 100 pounds with assistance.
      • Frequent walking, reaching, bending, climbing and sitting.

        Equipment Used:

        • Personal Computer.
        • Cell phone.
        • Trouble-shooting monitoring tools.
        • Office Automation Software.
        • Maintenance & Repair Tools.
        • Company vehicle.

Keywords: CYNET SYSTEMS, Springfield , IT Field Technician, Professions , Lenox, Massachusetts

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