Imaging Analyst II (REMOTE)
Company: Trinity Health
Location: Springfield
Posted on: April 18, 2024
Job Description:
Employment Type:Full timeShift:Day ShiftDescription:Responsible
for the technical administration of digital imaging information
systems and technologies and the day-to-day support of users of
these systems and technologies. Possesses a comprehensive knowledge
of imaging (Radiology, Cardiology, Surgery, Endoscopy, etc.)
technologies and the departmental operations that utilize them.
Participates in imaging information system and technology projects
and will occasionally lead small-scale projects at their primary
site. Provides a track record of superior technical problem
identification and resolution abilities and will execute resolution
steps with minimal oversight. Possesses a track record of excellent
customer service skills as supported in feedback by internal and
external customers.Provides primary responsibility for the
technical administration of digital imaging information systems and
technologies and the day-to-day support of users of these systems
and technologies. -Represents a highly experienced level in digital
imaging informatics and technology support, system development and
project management and serves as an expert in the work group.
-Possesses an expert level knowledge of imaging (Radiology,
Cardiology, Surgery, Endoscopy, etc.) informatics and technologies,
including the departmental operations that utilize them. -Leads
small to medium size imaging informatics and technology projects
and l mentors team members on effective project management tools
and techniques. -Possesses a track record of superior technical and
operational problem identification and resolution abilities and
executes resolution steps with minimal to no oversight. -Possesses
a track record of excellent customer service skills as supported in
feedback by internal and external customers.ESSENTIAL FUNCTIONS
- Knows, understands, incorporates and demonstrates the Trinity
Health Mission, Vision, and Values in behaviors, practices and
decisions.
- Provides day-to-day advanced technical support of digital
imaging information systems and technologies and customer support
of the users of these systems and technologies with minimal to no
oversight.
- Serves as an active participant in requirements assessment,
prioritization, planning, scheduling and execution activity with
scheduled/unscheduled maintenance of hardware and software systems
as assigned.
- Maintains plan for equipment quality assurance, performance
verification and preventative maintenance procedures according to
program standards including compliance auditing.
- Performs advanced system management and administrative
functions (e.g., system table build functions, configuration and
management of the following system components: DICOM Application
Server (DAS), HL7 broker, DICOM Print Server (DPS), Enterprise
Archive (EA), etc.
- Develops reports from supported systems for the purposes of
external billing, technical risk mitigation and responsible
consumption of system resources by customers.
- Monitors system resource utilization and takes action to remedy
irresponsible consumption of system resources by customers. -
-
- Schedules and performs structured and ad hoc training of
physician, technologist and other end-users with minimal to no
oversight.
- Develops training programs for customers and peers.
- Assumes leadership role with problem identification and/or
improvement opportunity, develops documentation and communicates
new procedures and processes that contribute to the optimal use of
digital imaging information systems and technologies.
- Assists imaging departments with policy and procedure
development and evolution in relation to imaging informatics and
technologies. -
- Tracks service and enhancement requests with vendors and other
support providers to ensure requests are being addressed in an
appropriate manner. - -
- Provides after-hours on-call support for the immediate
resolution of critical/emergency system issues with appropriate
supporting protocol in place.
- Maintains a high level of customer satisfaction as supported in
the customer satisfaction surveys.
- Identifies opportunities for improvement in communication with
end users regarding the status of system issue resolution.
- Functions at a high level as a contributing member of the
Digital Imaging Technology program and TIS.
- Fosters a positive and productive work environment with
co-workers, customers and vendors.
- Identifies personal and workgroup professional development
needs and takes appropriate action (i.e., independent research,
attend training and/or conduct training related to insufficient
subject area) to fulfill these needs. -
- Demonstrates flexibility in accepting work assignments and
models team behavior conducive to work team environment.
- Travels between hospital facilities, its subsidiaries and
affiliates, Trinity Health Corporate offices, vendor locations and
other sites as required.
- Maintains current knowledge of regulatory standards - which may
impact utilization of assigned applications.
- Works with responsible end-users to ensure downtime policies
and procedures are in place, rehearsed and executed when
necessary.
- Utilizes TIS service request tracking system in accordance with
departmental policy.
- Attends and actively participates in user groups and
professional organizations to enhance professional knowledge of
imaging information system and technology industry.
- Responsible for all duties as assigned.
- Maintains a working knowledge of applicable Federal, State, and
local laws and regulations, Trinity Health Corporate Integrity
Program, Code of Ethics, as well as other policies and procedures
in order to ensure adherence in a manner that reflects honest,
ethical, and professional behavior.MINIMUM QUALIFICATIONS
- Associates degree in computer sciences, medical imaging related
discipline or equivalent experience in a healthcare technical
support role.
- Recognition by the American Board of Imaging Informatics (ABII)
as a Certified Imaging Informatics Professional (CIIP) preferred.
Other industry-related credentials also desirable.
- Considerable understanding of the supported digital imaging
information systems and technologies and their utilization in
hospital operations.
- Considerable understanding of imaging departmental processes,
various imaging modalities and how they
interface/integrate/interact with one another.
- In-depth knowledge of computer networking fundamentals
including its components, capabilities, limitations and functions
and a proven track record of excellent network troubleshooting
skills.
- Proven track record of excellent customer service skills in a
technical support role.
- Consistently demonstrates skill with technical problem
identification, reporting, tracking, resolution and documentation
with minimal supervision.
- Ability to identify technical and operational risks to the
performance of supported imaging information systems and
technologies and take proactive steps to mitigate this risk.
- Proven high-level competence with hands-on troubleshooting and
problem remediation with personal computers, displays, peripheral
devices (scanners, modems, UPSs, etc.) and other electromechanical
systems.
- Considerable experience with the installation and support of PC
operating systems, client applications and PC utilities.
- Proven ability interface and foster a positive working
relationship with radiologists, referring physicians, imaging
department associates, Clinical Engineering associates, system
vendors and other external entities.
- Must be comfortable operating in a collaborative, shared
leadership environment.
- Must possess a personal presence that is characterized by a
sense of honesty, integrity, and caring with the ability to inspire
and motivate others to promote the philosophy, mission, vision,
goals, and values of Trinity Health.PHYSICAL AND MENTAL
REQUIREMENTS AND WORKING CONDITIONS
- This position operates in a typical office environment. - The
area is well lit, temperature-controlled and free from hazards. -
Incumbent communicates frequently, in person and over the
telephone, with people in a number of different locations on
technical issues. - Manual dexterity is needed in order to operate
a keyboard. - Hearing is needed for extensive telephone and in
person communications. - The environment in which the incumbent
will work requires the ability to concentrate, meet deadlines, work
on several projects at the same period and adapt to interruptions.
- The incumbent must be capable of traveling in the course of
completing project assignments. - Frequent over time is required to
meet deadlines.
- Must be able to set and organize own work priorities, and adapt
to them as they change frequently.
- Responsible for 24x7x365 application availability and client
support.
- Must be able to travel to the various Trinity Health sites
(20%) as needed (may or may not apply).Our Commitment to Diversity
and Inclusion -Trinity Health is one of the largest not-for-profit,
Catholic healthcare systems in the nation. Built on the foundation
of our Mission and Core Values, we integrate diversity, equity, and
inclusion in all that we do. Our colleagues have different lived
experiences, customs, abilities, and talents. Together, we become
our best selves. A diverse and inclusive workforce provides the
most accessible and equitable care for those we serve. Trinity
Health is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
status protected by law.
Keywords: Trinity Health, Springfield , Imaging Analyst II (REMOTE), Professions , Springfield, Massachusetts
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