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Business Operations Consultant- Strategic Service Partners

Company: MassMutual
Location: Springfield
Posted on: October 8, 2018

Job Description:

Since 1851, MassMutuals commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. Were people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, were stronger.DescriptionPosition Summary:

The Strategic Service partners (SSP) team works to support large scale relationship management and existing 3rd party administrators accountable for end to end service and administration of operational support functions. The primary intent and purpose of this team is to ensure overall effectiveness of the relationships ensuring the desired outcomes are achieved (which may vary by partnership). We are seeking talented professionals with strong skills working in a high caliber, fast paced, often evolving priorities in a complex environment.

Responsibilities:

-- Under general direction, and minimal oversight, responsible for performing research and business analysis to support the development of cost/benefit insights

- represent annuity fixed new business operations as SME on the Fixed Annuity Order Entry Platform in various internal and external/industry forums

- Support in the execution of deliverables (which will require partnership & coordination among business, IT and vendor resources (business & IT).

-- Defines opportunities and best practices and suggests how to improve upon current state capability

-- Develops recommendations to solve problems and issues related to new business operations, leveraging FAOE technology as a solution.

-- May perform special projects upon request where interdependencies exist

- May support day to day production in the creation of ad-hoc reports as needed in support of daily operational/inventory management needs (for example)

Basic Qualifications:

-- Bachelors with 2+ years of experience in business consulting or project management

-- Ability to multi-task and manage projects and or priorities, as assigned

- working knowledge of annuities, and the new business lifecycle

- exposure to order entry technologies (iPipeline, Affirm, Ebix - for example)

-- Ability to successfully manage work with current and sometimes competing priorities

-- Authorized to work in the United States without sponsorship now or in the future

Preferred Qualifications:

-- Annuity Experience

- Electronic Order Entry Platform Experience/Exposure

Ranked No. 77 in the annual FORTUNE -- 500 Ranking (FORTUNE -- Magazine, June 2017) and recognized as a Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each others diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Keywords: MassMutual, Springfield , Business Operations Consultant- Strategic Service Partners, Professions , Springfield, Massachusetts

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