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Systems Consultant - UC & AV

Company: MassMutual
Location: Springfield
Posted on: August 13, 2019

Job Description:

Systems Consultant - UC & AVJob descriptionAt MassMutual, we--------re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. We are seeking a Unified Communications (UC) engineer and Audio Visual (AV) Consultant to join our team in development and support of collaboration and messaging solutions at MassMutual. This role has components of design and development, building strategic plans and roadmaps, managing vendor relationships, supporting AV technologies and building out new AV capabilities and spaces, troubleshooting complex failures, and proactively improving the health of our collaboration and messaging technologies and solutions.What great looks like in this roleObjectives of this role* Perform the coding, maintenance, modification and documentation of complex and advanced applications.* Assist clients in defining their requirements, and recommend appropriate application alternatives.* Prepare documentation and conduct training sessions.* Participate in the evaluation of new application packages and the identification of anticipated systems requirements for planning purposes.* Receive general supervision and expected to work on own most of time.Daily and monthly responsibilities* Design and implement new collaboration and messaging solutions* Analyze business needs, evaluate technologies, and develop strategic plans and roadmaps* Evaluate and improve solutions through automation, monitoring, and scalability enhancements* Seek cost-saving improvements* Lead build out of new Audio-Video conferencing spaces* Conduct technical troubleshooting of complex (Level 3 & Level 4) hardware, software, infrastructure failures* Participate in development projects to develop, configure, and/or integrate new capabilities and enhancements* Act as Supplier Relationship Manager (SRM) and manage key vendor relationshipsSkills and qualifications* Bachelor--------s Degree or higher* 6 years UC and/or AV technology experience* Passion for learning new technology* Experience acting in capacity as SRM/VRM (Supplier/Vendor Relationship Manager)* Experience with collaboration and AV technologies and applications such as: Crestron, Cisco, Polycom, digital signage, MS Office, Skype for Business* Authorize to work in the US without sponsorship now or in the future.Preferred qualifications* Design and implement new collaboration and messaging solutions* Analyze business needs, evaluate technologies, and develop strategic plans and roadmaps* Evaluate and improve solutions through automation, monitoring, and scalability enhancements* Seek cost-saving improvements* Lead build out of new Audio-Video conferencing spaces* Conduct technical troubleshooting of complex (Level 3 & Level 4) hardware, software, infrastructure failures* Participate in development projects to develop, configure, and/or integrate new capabilities and enhancements* Act as Supplier Relationship Manager (SRM) and manage key vendor relationshipsWorking at MassMutualA career at MassMutual means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual, Springfield , Systems Consultant - UC & AV, Professions , Springfield, Massachusetts

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