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Data Analysis Consultant - Springfield

Company: MassMutual
Location: Springfield
Posted on: August 14, 2019

Job Description:

Opportunity to join MassMutual--------s new Enterprise Service organization. A team focused on providing a common, accommodating service and support experience that is client centric to all consumers of technology in order to improve their satisfaction and productivity with technology tools and applications. Help transform and shape the formation and direction of the function and play a critical role in the success of MassMutual.Working independently and directly for Head of Operational Productivity this position will be responsible for conducting data analysis, root cause analysis, supporting continuous improvements driving solutions and recommendations for the efficient running of the organization working across the entire department. While each team of enterprise service will have its own focus on continuous improvement, this individual will look to drive data analysis across the organization and/or provide support for their partner teams sharing improvement opportunities and process innovation.Research, analyze, and evaluate data to identify patterns and validate accuracy and process performance. Establish appropriate criteria, KPIs, milestones, and goals in order to direct investigation into problems and potential solutions. Identify key issues, trends, and potential root causes that point to improvement opportunities. Provide explanations, interpretations, and recommendations for process improvements and reporting. Support various projects with financial impacts as needed. Leads and participates in projects as well as proactive in driving value across partner teams and delivering service to Mass Mutual. Must have an analytical, continuous improvement, and customer service mindset with the ability to recommend improvements to the end user experience. Teamwork and communication across the organization is critical for success. Accountable to drive analysis, recommendations, and communicate effectively across with business consumers of technology both the field and home office.Basic Qualifications* 5 years of experience* Job-related experience querying, gathering and analyzing data to include experience using analytical or critical thinking skills in an operational or business role required* Experience with large data sets, data manipulation and scrubbing to create meaningful conclusions and summaries* Excellent oral and written communication, organizational and interpersonal skills* Excellent analytical, problem-solving and troubleshooting skills required* Exceptional customer service skills* Strong dedication to maintaining professional relationships with team and users* Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff* Ability to remain calm under pressure, deal with stress associated with a fast-paced work environment, and remain flexible and adaptable in changing situations* Ability to learn quickly (e.g., new technology)* Ability to take the lead on projects and problems when requested or as appropriate, to make sound decisions and take the initiative to anticipate user needs* Authorized to work in the United States without sponsorship now or in the futurePreferred Qualifications* 7 years of experience preferred* SQL, Power BI, or R-Scripting experience preferred* Previous experience supporting technology customers and operational support preferred

Keywords: MassMutual, Springfield , Data Analysis Consultant - Springfield, Professions , Springfield, Massachusetts

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