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Business Consultant

Company: MassMutual
Location: Springfield
Posted on: August 16, 2019

Job Description:

The Inforce Servicing organization of MassMutual's Financial Advisors (MMFA) organization seeks an exceptional and experienced Business Consultant for our business to business team. The ideal candidate will have a strong background in financial services in all lines of business including retail annuities, life insurance, long term care, workplace solutions. The candidate will be responsible for soliciting and documenting business requirements, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges. Candidate must be team-oriented and possess excellent written, verbal, and communication skills. This position can be remote if not local to Boston or Springfield, MA location. Responsibilities * Seasoned individual capable of handling broad scope projects that could have a short to long term focus
* Consult on escalated support issues and root cause analysis
* External facing point of contact on escalated issues
* Coordination with Producer Operations on MM DTCC firm management
* Maintenance of the DTCC CUSIPs, Portals for LNA Access users, IFT Access users, and Attachments
* Participation in industry working groups including attending sales meetings to talk about capabilities of services and be very active on behalf of MassMutual and provide information to business stakeholders on industry wide changes that could impact business to business services
* Works without guidance on more complex projects
* Works very closely with both business and technical stakeholders
* Looks for and finds ways to improve the way we operate business
* Document requirements (functional & non-functional) and create use cases
* Analyze and decompose business rules
* Assist other team members with understanding the business requirements
* Operates independently on multiple project tasks
* Participate in all phases of project testing Basic Qualifications * Strong understanding of Financial Services background (retail annuities, life insurance, long term care, workplace solutions)
* Industry expertise with key vendors to support new onboarding, platform maintenance, and ongoing enhancements including but not limited to DTCC, AnnuityNet, iPipeline, Firelight etc.
* Extensive familiarity with the DTCC record layouts, field definitions, and file types (position files, license, compensation, etc.)
* Technical liaison between MassMutual business partners, industry vendors, and distribution partners
* Ability to brainstorm and research/resolve issues from our Distribution Partners on business to business services
* Previous experience with working with outside carriers/distributors/firms
* Provide project support on an as needed basis to help set direction based industry experience as well as internal system capabilities
* Ability to flex between subject matter expertise and business analysis work; may take on project assignments outside of technology initiatives
* Interaction with distribution directly to support new sales integration.
* Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities
* Direct representation for MassMutual at industry meetings qualified to spearhead working groups setting MassMutual direction driving initiatives forward
* Must be an industry expert for both carrier/distributors supporting both business & technology
* May be escalation contact for key partner (internal & external) issues
* Supplier Relationship Manager for both Order Entry and DTCC
* Extensive knowledge in product profile, distributor profile, forms xml, in support of the various order entry platforms
* Established working relationship with the current Order Entry Vendors
* Ability to travel 10 "" 20% to industry meetings and vendor locations
* Authorized to work in the U.S. without sponsorship now or in the future. Preferred Qualifications * Knowledge of both sides of the order entry process (Distributor and Carrier)
* Quick learner to get up to speed with MassMutual practices and industry position
* Ability to represent as a leader in both a business and technology capacity

Keywords: MassMutual, Springfield , Business Consultant, Professions , Springfield, Massachusetts

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