SpringfieldMARecruiter Since 2001
the smart solution for Springfield jobs

Patient Service Representative Springfield, MA

Company: Baystate Health, Inc.
Location: Springfield
Posted on: November 21, 2020

Job Description:

Req#: R5677 Category(s): Administrative Support, Customer Service Full Time / Part Time: Per Diem Shift: FirstSummary: Under direction of the Patient Relations & Guest Services Manager, receives and assesses requests from all major customer constituencies: patients, providers, service areas and payors. Analyzes customer requests and coordinates accurate and thorough information exchange. Provides accurate documentation following all established protocols. Collaborates with service area and acts as liaison between Baystate Health and our external customers to satisfy customer requests. Performs responsibilities within established customer service standards. Job Responsibilities: 1) Processes all assigned admissions and related transactions within established montly QA thresholds for Bed Management Dashboard, SMS, On-Line Survey, and E-mail boxes as assigned (CIS Physician Order Box, PCP Changes Box, Patient Status Corrections Box, On-Line Survey box). 2) Collects demographic, insurance and clinical information necessary to appropriately place the patient. 3) Processes all calls in a Service Excellence oriented manner. Adheres to call guides and flows. Communicates in a professional, respectful and appropriate manner to all patients and/or family members as well as hospital staff. 4) Maintains call levels/call guides based on data from monthly telephone QA. Signs in and out of correct lines assigned. 5) Recognizes and communicates problems to the right person/system. Offers constructive ideas/suggestions for solving problems. 6) Attends required in-service/meetings. Maintains resource materials. Applies acquired skills. Adheres to policies and procedures. Accepts and encourages assessment and feedback from peers and supervisor. 7) Complete all Circle of Life responsibilities: Receives, documents Circle of Life information Assist in preparation of Death Certificate as needed Arranges and assists in telephone post mortem authorization as needed Verifies status, notifies Funeral Home or Medical Examiner and completes documentation for release of expired patients to Funeral Home or Medical Examiner 8) Complete admission functions for Wesson Women's Hospital. 9) Informational resource to facility. Required Work Experience: 1) Proficient in ASR II job requirements 2) Productivity targets sustainable for three consecutive months 3) Quality assurance targets sustainable for three consecutive months 4) Meets customer service goals 5) Solves problems independently 6) Resource to team Preferred Work Experience: 1) None Listed Skills and Competencies: 1) Keyboard skills and ability to type 25 wpm; Speak, read and write English clearly and concisely using correct grammar and vocabulary Education: GED or HiSET (Required) Languages: Certifications: Certified Medical Terminology - Other Work Experience: Competencies: Collaboration, Courage, Ownership, Service focus, Values Differences Responsibilities: Skills: Training Details: Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Keywords: Baystate Health, Inc., Springfield , Patient Service Representative Springfield, MA, Sales , Springfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Work from home Notary Signing Agent
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com will help you get to become a remote public notary. We will help you with getting certified, bonded and insured. We are a one-stop-notary (more...)
Company: Certified Mobile Notary Service
Location: Bridgeport
Posted on: 11/29/2020

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: North Andover
Posted on: 11/29/2020

10 Sales People Needed
Description: Our growing beauty company is seeking at home workers. We are well-known by 9 out of 10 women in the entire country. We specialize in
Company: Customer Service Jobs Hiring Now
Location: Boston
Posted on: 11/29/2020


Tele Sales Representatives
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...)
Company: Tima
Location: Beverly
Posted on: 11/29/2020

Customer Service Representative
Description: Boston Direct in Framingham is hiring for full-time Entry-Level Customer Service Representatives. We are seeking a bright and energetic individual to join our A-team who is comfortable and confident with (more...)
Company: Boston Direct Inc
Location: Marlborough
Posted on: 11/29/2020

Notary Signing Agent - Work in all 50 states
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. We will help you with getting certified, bonded, and insured. We are a one-stop-notary shop (more...)
Company: Certified Mobile Notary Services
Location: Boston
Posted on: 11/29/2020

Outside Sales Representative
Description: Job Description Allstate Sales Agent P C Agent license required, or able to obtain your
Company: Allstate
Location: Boston
Posted on: 11/29/2020

Basic Notary Signing Agent Online Training Webinar
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. Event: Basic Notary Signing Agent Online Training Webinar / Learn how to earn Six-Figures (more...)
Company: Certified Mobile Notary Service
Location: Boston
Posted on: 11/29/2020

Sales Representative - Licensed Agent
Description: Job Description Allstate Sales Agent P C Agent license required, or able to obtain your
Company: Allstate
Location: Boston
Posted on: 11/29/2020

Insurance Sales Agents! Gain BIG BUCKS from an economic SEISMIC SHIFT!
Description: We put you in front of as many as 10, 15 or more qualified, interested local merchants every week via preset appointments. Show small business owners how to ELIMINATE
Company: Colorado Protection, LLC - zipCCfees
Location: Boston
Posted on: 11/29/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Springfield RSS job feeds