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Customer Service Representative (Ludlow, MA)

Company: E-ZPass MA/TransCore
Location: Ludlow
Posted on: November 22, 2021

Job Description:

Under the direction of the Customer Care Supervisor and a dotted line responsibility to the Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the E-ZPass MA and Pay-By-Plate MA program. This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.Provide exceptional customer service and handling of all customer issues.Process applications for walk-in customers.Cash out and prepare deposit at end of shift.Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)Process special accounts including Resident (Tobin and Tunnel), Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.Prepare reports to include daily Walk-In Report and audit work for accuracy.Assist in opening and closing the office as needed.Contact customers for additional account information.Meet MassDOT standards and deadlines.Perform other duties as directed by TransCore management and supervisory staff.Assist at other E-ZPass MA facilitiesAssist in manning live sign-ups.Requirements: High School Diploma or EquivalentMust pass a drug screen and background checkMust be able to type 5,000KPHOffice Hours: Monday - Friday 7:00AM-7:00PM, Rotating Saturday 9AM-1PMNote: Your schedule can change on a weekly basis.Interviews and training will be conducted in our Auburn office. Must be able to reliably commute to that location as needed (mileage is reimbursed for everything except interview).TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/DisabilityJob Types: Full-time, Contract, TemporaryPay: $14.50 per hourSchedule:8 hour shiftMonday to FridayWeekend availabilityCOVID-19 considerations:Customers are required to have appointment before entering buildingEducation:High school or equivalent (Required)Experience:Customer Service: 1 year (Preferred)Work Location:Multiple locationsWork Remotely:NoWork Location: Multiple Locations

Keywords: E-ZPass MA/TransCore, Springfield , Customer Service Representative (Ludlow, MA), Sales , Ludlow, Massachusetts

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