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Front Desk Agent

Company: Courtyard by Marriott Philadelphia Springfield
Location: Springfield
Posted on: November 22, 2021

Job Description:

Opportunity: Front Desk AgentCourtyard by Marriott Philadelphia Springfield is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.Potential Career PathFront Desk Manager Director of Operations General ManagerEssential Job FunctionsTo assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitalityPromptly and effectively deal with guest complaints and requestsCheck guests in and out efficiently and in a friendly mannerPost guest charges and compute guest bill and collect paymentHandle guest mail/packages by making sure it is communicated to guest they receive their itemsBe very knowledgeable of Marriott Rewards program and promotionsDevelop a thorough knowledge of hotel staff, room locations, room rates, surrounding areaBlock rooms and handle special requestsMonitor room availabilityHandle safe deposits by guests per established proceduresKeep lobby and desk area clean and presentableHave a thorough knowledge of emergency and security proceduresOffer and properly handle requests for wake up callsKnow how to clean guest rooms to standardsOpen and close shift and making cash dropsEnsure all credit cards and cash are balanced throughout each shiftCommunicate with incoming staff and management by logging pertinent informationKeep maintenance informed of all maintenance needsMust wear proper uniform at all timesBe able to move luggage or packages weighing up to 40 poundsEmployee must have reliable transportation and able to work weekends and holidaysPreform other duties requested per managementPosition RequirementsPrevious hotel experience is preferredPrevious customer service experience requiredProficient in use of Microsoft OfficeWork Environment and ContextWork schedule varies and includes working on holidays, weekends.Required to stand for extended periods, lift up to 10 pounds, type

Keywords: Courtyard by Marriott Philadelphia Springfield, Springfield , Front Desk Agent, Sales , Springfield, Massachusetts

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