Case Manager

Company: USCRI
Location: Albany
Posted on: February 18, 2026

Job Description:

Job Description Job Description The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org. OVERVIEW The Refugee Health & Wellness Program focused on support, advocacy, and case management services for refugees with chronic or critical medical or mental health issues. The Refugee Health Promotion (RHP) case manager will provide health education, healthcare system orientation, and case management to newly arrived refugees in Albany and the Capital Region. This position reports to the Health & Wellness Manager and the Albany Field Office Director. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide direct case management services to refugees in the community under supervision of Health & Wellness Program staff. Conduct home visits, intakes, and assessments of clients referred to the Health & Wellness Program under supervision of Wellness Program staff. Coordinate appointments and services, and maintain case files and case notes for clients enrolled in the Wellness Program. Communicate with healthcare providers about ongoing barriers or needs of clients served in the Wellness Program, and work to eliminate these barriers. Provide education and orientation to small groups of refugees to support their healthcare literacy. Work to connect clients served in the Wellness Program with supportive community networks and social support systems to ensure their long-term integration into the community and well-being. Perform other job-related duties as assigned by supervisor. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). POSITION REQUIREMENTS Bachelor's degree in social work, counseling, public health, psychology, or a relevant field preferred. Prior experience providing case management services to refugees, asylees, and other immigrants preferred. Excellent interpersonal skills, including ability to listen, communicate clearly, and build relationships and partnerships with program and Field Office staff. Excellent organizational, verbal, written, and interpersonal communication skills. Proficient in Microsoft Office, specifically Word, Access, and Excel and other database programs is required. Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment. Must have a valid state-issued driver's license, automobile insurance, clean driving record and reliable personal transportation. Must pass a criminal background and other screening requirements. Ability to travel locally as required. Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people. Covid-19 vaccination card mandatory. TRAINING REQUIREMENTS Satisfactory completion of USCRI’s Orientation and Training. Complete additional training as identified by supervisor or Human Resources PHYSICAL DEMANDS Use of manual dexterity, tactile, visual, and audio acuity. Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands. Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . ADDITIONAL NOTES Please submit a resume with cover letter describing your interest and qualifications with your online application. References will be required at time of the final interview. No telephone calls please. Position will remain open until filled. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.

Keywords: USCRI, Springfield , Case Manager, Social Services , Albany, Massachusetts