Case Manager - Preferred Communities

Company: U.S. Comm For Refuge
Location: Rensselaer
Posted on: April 2, 2026

Job Description:

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in New York, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose-driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and support their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org . OVERVIEW The Preferred Communities program supports the successful resettlement and integration of especially vulnerable groups of recently arrived refugees. The Case Manager will assist targeted clients with gaining access to needed medical, social, educational, and other services, while also serving to enhance the capacity of the Field Office and the local community to serve and support this population. The Case Manager will provide intensive case management support, access to English language assessment and training, referral to appropriate community support services, and transportation support. The position will report to the Field Office Director in Albany, NY. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide culturally and linguistically appropriate intensive case management services, including assessing clients' needs, assisting clients in developing Self-Sufficiency Plans, achieving stability in areas of vulnerability, and developing the ability to live independently of ongoing agency support; Make referrals to support services and programs that can improve clients' stability and quality of life; Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community; Orient refugee clients to community resources and provide cross-cultural information; Ensure that refugees are being served in a linguistically and culturally appropriate manner in internal and external programs, providing education and advocacy when necessary; Maintain case files and submit written reports as required; Perform other job-related duties as assigned by supervisor. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). POSITION REQUIREMENTS Bachelor's degree in social work, counseling, public health, psychology, or a relevant field preferred; Prior experience providing case management services to refugees, asylees, and other immigrants preferred; Experience in coordinating services, volunteer recruitment and capacity development initiatives required; Excellent interpersonal skills, including ability to listen, communicate clearly, and build relationships and partnerships with program and Field Office staff; Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment; Must have a valid state-issued driver's license, automobile insurance, clean driving record and reliable personal transportation; Ability to travel locally as required; Covid-19 vaccination card mandatory; Proficient in Microsoft Office, specifically Word, PowerPoint, and Excel and other database programs as required; Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people. TRAINING REQUIREMENTS Satisfactory Completion of USCRI’s Orientation and Training; and Complete additional training as identified by supervisor(s), program director or Human Resources PHYSICAL DEMANDS Use of manual dexterity, tactile, visual, and audio acuity; Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; Occasional lifting (up to 25 pounds), bending, pulling, and carrying; Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer.

Keywords: U.S. Comm For Refuge, Springfield , Case Manager - Preferred Communities, Social Services , Rensselaer, Massachusetts